"Refresh" Argh! Where everything gone!

OH NO.!

I'm new to the top of my XPS Gen 10 years 3, running Windows XP Pro.  My new Dell is a XPS of 8500 running Windows 8.

Navigation recently caused a flood of what 'I' considered boring "apps".  Please forgive my stupidity as age and MS have made things difficult for me to stay out of trouble with the new terminology.

This morning has been a disaster.  I'm used to things on my Windows desktop.  All these "apps" that has collected over the months with my new Dell were rarely visited on the other side of the "windows" key  Then small hours of the morning I plugged it into a USB jump drive to transfer files.

The new '' informed me that there was something wrong with this device.  He could not repair the fault and repeated in the other USB ports attempts have had the same results.  Now the serious problems blew:

  1. Then, I decided to continue to look at the "Terminator Salvation" disk that had already played in the Blu - ray player.  To my surprise: the 'disc' was no longer available for use, the PowerDVD software or on the Device Manager list.  "A registry error" was the reported cause.
  2. I suspected that the defective USB might be the bad guy, so I removed and restarted.
  3. Still no solution for the disk drive.
  4. I then went to the "System Restore".  After several points does not restore, I found one that worked.  The Blu-ray/DVD player has been recognized and worked.
  5. To improve the chances of restoring "good" points if the need arise, I increased the memory available for the 'system restore' of 2 to 15%.  Then created several others.
  6. Output I noticed the option: «If you are having problems with your PC, you can refresh it...» »

I was fooled by the innocent-sounding term "Refresh".  "It would be to get rid of all these last echoes,"apps"like browser toolbars and their ilk!  After all: I just created several new Restore Points to back me up.  What could go wrong? »

The length of time that takes the process of "refresh" caused a bit of concern.  But the final result... main software purchased for download, including Office 2010 Pro, Cyberlink PowerDVD 13, Iolo System Mechanic 11 Pro, Avast Pro, had devastated with what I had considered those annoying little "apps" that swarmed in each web page, I have visited.  The other stuff: games, etc., gone - were a minor annoyance in comparison.

'Refresh' bluff given as my Outlook email and Word documents.  To my horror added: missing were also all previous restore points.  I can have confused terminology like "apps" to "programs", but the fine print did not mention that.  Office 2010 downloaded files "seem to" be there, but the configuration file was disabled too.

Can do nothing to remove one "anything?  To compound my problem: all my online purchase records were carefully organized with Word 2010 - in the files "docx" who can not read my old copies of Word.

Any suggestions are welcome.

Everything that happens during a refresh is specified on the screen when you perform the update... that "Apps [Applications = programs] that you have installed the drives or Web sites is removed", which should not have been much of a surprise.  (- As in th Metro 'tile' apps - Apps can be obtained from the Store, so when he talks about apps installed from other sources (disk or Internet sites), it can only talk of anything else on the computer.)

In regards to your personal files, they have remained all intact UNLESS, of course, you choose Reset instead of refresh.  Reset deletes all data and applications.

If you perform a reset, then the best course of action is to restore your backup files (hoping you execute this important function).  If this isn't the case, then you try to use an 'undelete' program to try to recover these files.  Send the drive to a recovery expert would be preferable (although expensive) to extract the files.

Most of the apps buy you Web sites will give you access to your account to get the software and keys.  Office, Avast, and System Mechanic is not problems at all.

Tags: Dell Software

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