Registration user authentication failure - ESSO password reset

We finished ok configuration and completed the questions for users ok registration. Then, during the recruitment of a user on the web site (http://iis8-server/vgoselfservicereset/enrollmentclient/EnrollUser.aspx), domain and user (domain\username) are detected ok.

BUT when you click on 'start', the following message appears:

"Could not authenticate the user. Please contact your administrator. "

The installation environment is the following:

-Enterprise Single Sign-On password resets 11g Release 2 (11.1.2.2).

-Windows Server 2012 with Active Directory.

-Standalone Windows Server 2012 (domain member server) with: 8 IIS and ESSO password reset server.

-Service accounts: SSPRReset and SSPRWEB are configured and valid domain passwords that are not locked. And both accounts are members of the group "Domain Admins" and "Local Administrators" in IIS.

-Self Service password reset service is running on the web server of ESSO - PR SSPRReset account.

Could someone please help us find a solution?

Thanks in advance!

Finally, we solved the problem with this configuration:

The IIS with ESSO password reset server had one turn on the 'Web services' virtual directory with anonymous authentication. We changed to disable and solved the problem mentioned.

The final configuration (that works) of this environment is:

Virtual directory: EnrollmentClient

Anonymous authentication: disable

ASP.NET impersonation: activate

Digest Authentication: disable

Forms authentication: disable

Windows authentication: enable

Virtual directory: ManagementClient

Anonymous authentication: disable

ASP.NET impersonation: activate

Digest Authentication: disable

Forms authentication: disable

Windows authentication: enable

Virtual directory: ResetClient

Anonymous authentication: enable

ASP.NET impersonation: disable

Digest Authentication: disable

Forms authentication: disable

Windows authentication: enable

Virtual directory: WebServices

Anonymous authentication: disable

ASP.NET impersonation: activate

Digest Authentication: disable

Forms authentication: disable

Windows authentication: enable

Tags: Fusion Middleware

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