Reinstall Photoshop CS4 serial number incorrect

I had this software since 2008.  It works on the same PC for the last five years, now I've finally updated the PC, my serial number is not valid and will not turn on.  Customer service cat said its a wrong number and if I could provide proof of purchase (?)  Are you kidding me?  They do not show the software has been saved - ever - so why it worked very well for the last five years?  To compound things, chat India hung up on me - twice!  So I can think, I wonder what our societies on the licenses in Volume Adobe site - serial numbers, guess what?  They are too disabled!  Coincidence?  I do not!  I want an answer as why any number of series, I go to Creative Suite 2 Premium, technology Suites 2, 3 and 3.5 and a private company Photoshop CS4 Extended are ALL disabled according to Adobe?  Is there an error in translation from English to Hindi?  Or are your corporate systems so not screwed up, you have no idea as to what is a valid serial number and what is not, so you get just around and around and around until you just hang up on them or they get if frustrated and angry, they'll get a pirated version and generate a key so that they never have to talk to you again.  I'm certainly not spending another $800 on another Adobe product which may or not have a valid key.  I want the key I legally own validated!  Today!

Hi Jeff,

Adobe technical support helps with the resolution just before your answer.

It seems that some or all the following is necessary.

#1. Uninstall all

#2. Create a new user with admin rights

#3. Make sure that the language is set to ENG American or British instead of any other language variation ENG ENG (can this point is not significant)

#4. Installation connected as a new user (use latest installer downloaded from Adobe)

#5. Enter the serial at installation time (at the prompt everything first serial number)

Thanks for checking out this post.

Tags: Adobe

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