Reinstalled Windows; Serial number no longer works
I reinstalled Windows, but I forgot to turn off my product (CS4 Master Collection) before doing so. (It was the second computer that my product has been installed). After you have reinstalled Windows, the license key doesn't work anymore, even on the same computer. Adobe aparently sees as being always installed on the old system of Windows, and I have no way to get on without delay.
Adobe support would not help me because I am a second user and could not transfer the registration of the product in my name. Strangely enough, I 'register' product and site Web from Adobe says that the product is affiliated with my Adobe ID, but the tech support says otherwise.
Once the uninstall is complete, the only way to fix it is to reinstall the software and then deliberately disable it - but if a system is completely erased and who doesn't...
Unfortunately the licensing issues are something that only the Adobe Customer Service can help... This is a user forum, and here, we do not have the means to "reset" your meter installation. So I hope that in this case you can sort with them directly.
Tags: Adobe Licensing
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