Reinstalling Windows Vista 32 to 64-bit

First of all I would like clarify how blown away I am by the horrible customer support I received from HP. No support by email after the warranty expires? Never thought I'd see the day.

I would like to reinstall my Windows Vista on a 64 bit system, however I do not have the Windows CD when it is preinstalled on my computer.

How can I reinstall?

Thanks, hope to hear back soon.

-chris

I'm on a HP Pavilion m8425f

I will try to answer the questions.  I don't know the answers directly, but can give my opinion best for them, or what I read.

(1) "why is that when you buy a Dell or HP desktop pc, do you not the installation CD which theoretically that you bought your desktop computer."  The days, the installation CD was given to purchase.  Now the means to reinstall the OS are given to the owner through making your own media to the hard drive recovery and there is a way to reinstall the OS and return the PC to how it was at the factory.  In this way, the PC is kept as the way in which it was purchased.

2) "second is there anyway to burn the installation CD or get some install CD from HP?"  To get a real manufacturer installation disc only seem to be is not the route that is given, only to return the PC to the way in which it was purchased. These Recovery DVD sets can be ordered, if the recovery media is not when the PC was new or they were lost.

(3) "Finally my research on the Microsoft website led me to believe that any installation of Windows Vista has the choice of a system of 32 or 64 bit?"  This may be true for a purchase at retail of the operating system, or it may be true as a choice when buying a PC, but not after the purchase is made for the OEM manufacturer, then responds to the needs of the purchase.

The choice can be made with a purchase at retail of Windows 7, as I understand it 32-bit and 64-bit are included in the retail package.  I don't know about Vista.

Tags: HP Desktops

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