Removal of reading emails from my blackberry blackBerry Smartphones
I use a gmail with microsoft outlook e-mail account and the last Director of office for blackberry...
When I sync my phone with Outlook, I lose all the e-mails I've read from my phone, so I can't go back and read old emails about it. I went through all the settings on the phone, this should not be made. I have the option 'hide filed messages' set on no and everything...
help with this is greatly appreciated!
-Paul
I feel there is more at stake here than your synchronization... BIS does not synchronize or reconcile the messages and messages.
In Outlook, verify your settings ask Outlook to leave your messages on the server. See below.
You want to check the box to LEAVE messages on the server. I am betting that once you open Outlook and download your Gmail to Outlook, it is deleting your messages (OR marking as 'read') OFF the server and which is then reconciled with the device.
IF you use Outlook to download your email on your desktop PC, Outlook is probably "remove" mail from your email server when it downloads on your PC.
There is a setting in Outlook to "Leave Messages on server".
For MS Outlook 2003:
1. Outlook > tools > e-mail accounts > view or change existing > next.
2. Select the e-mail account > change > additional settings.
3. Advanced tab > leave a copy of Messages on the server
4. check this box.
* You will need to make this change for each Outlook e-mail account, you have.
Other versions of Outlook have a similar setting, although it can be found in a slightly different place of the: Advanced settings.
Tags: BlackBerry Smartphones
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