Email icon new blackBerry Smartphones does not

Hi all

Need your help again.

I had a 'new message' icon on the upper left side (with number 1 written) & an icon "red star".

on my office email messaging, but the thing is I have no unread emails. Unread count increases

When I get emails back from his duties. When I open all unread emails, this number will decrease, but eventually

still 1, as well as 'new email' icon & icon "red star".

I already tried the following (in the same order):

(1) I deleted all my emails from my BB desktop, but still the problem continued

When this did not help,

(2) I deleted all e-mails from my other email (gmail/hotmail) BB messengers

When this did not help,

(3) off my BB with the power button,

When this did not help,

(4) I took out the battery (with BB)

When this did not help,

(5) called the provider of services, which sent me 'book of service' for re-configuration, (after I took

battery with BB)

Now, is the last option, I think, have withdrawn from my BB desktop email identification & then reconfigure

Once again.

But their any other solution.

Thanks for reading this request for help.

Jssethi

Try this

Go to the menu, main message folder, press menu again and view folders

Open each folder if you have any unread mail.

If this is not the case, check if you have messages saved, go to the menu, applications, recorded messages.

Tags: BlackBerry Smartphones

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