Remove unused licenses, such as discussed in March

Its very difficult to remove licenses. In March we asked to remove 4 unused licenses. We have been called and said that we were still paying up to 12 months (!) on these unused licenses. Instead, we opted for a discount (pay half and stop using them today).

Licenses, however, are still there and we still also pay the full amount. Please delete as discussed previously and make sure that the monthly cost reduction is applied accordingly (with retroactive effect from March).

Hello

Please contact support by calling/chat for cancellation requests and billing queries:

Contact the customer service

* Be sure to stay connected with your Adobe ID before accessing the link above *.

You can also check the help below document:

https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - General conditions of subscription as well.

Kind regards

Sheena

Tags: Adobe

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