Rename the 1 ' attribute ' for client QDs in the search screens.

We use the field "attribute 1' to store a 'Username' people so that it can be used as a search option by default, when you connect to a call, etc.

Customer QoS for the screens of the IPK are easily modified in the HTML code and changed "client 1 title attribute" in the system of titles and widgets - servicedesk.xml updated to reflect the changes for new customer unique QDs created, but research existing criteria for customer QoS screens still show ' 1' and not 'Username' attribute for the QD customer?

customer QD.jpg

Anyone know where VSM9 (RP10) is populating the QD options for the QDs search screen? I have watched in a variety of places to the JS/HTML and SQL queries, but can't find it.

Davejball,

In the search-html file - Call.xsl (located in c:\Program Files\VMware\Service Manager\System1\Search\HTML folder), you can change the settings in the client QDs.  The search folder contains all the parameter to the search screen.

In the research-html file - Call.xsl, it just search "Attribute 1" and change it to "User Name".  Save the file iisreset.

Hope this helps out.

Tags: VMware

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