Repair data and Chantilly from HP

Hello

I have a HP Pavilion Sleekbook 14-b109sa, and a few weeks on the screen started flashing when I was with her. I took it in Staples, the place I bought the product and they said that they send the laptop off the HP and fixed it, it was still under warranty. I got the laptop back a week later and when I started it up, all data was lost, he started upward as if it were a new computer laptop all together. I checked the completed sheet and he said that the laptop has not received a new LCD display.  I checked the serial number of portable computers, and it matched the original boxing, so I had not given a used laptop. is there something that I am missing? or has HP Chantilly just my laptop without any way to restore my previous data

Thank you

This is NOT official HP customer service and I, like most other people on this forum do not work for HP. It is a forum for users of peer-to-peer supported for class for the HP consumer products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP.

The terms of the HP warranty state that YOU must back up your personal data before you send the computer in for repair. This because HP can format the hard drive and return the computer to factory condition as part of the troubleshooting process.

You don't are not "missing" anything... HP erased the hard disk by the terms of the warranty and your data may be impossible to recover.

Please contact the official HP, via the Portal support worldwide HPsupport, if you need assistance.

If you have any other questions, feel free to ask.

Please click the 'Thumbs Up' white LAURELS to show your appreciation

Tags: Notebooks

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