Replacements "BOLD" 9 in the year blackBerry Smartphones

I received my first "BOLD", shortly after she was released in September 2008.
From then and until December 2008, I lived 5 replacement due to physical problems such as track ball chess, the dead screen pixels, misaligned keys etc.
In December 2008, I finally received a unit that worked well until October 2009. Then he ceased to receive the WiFi; wouldn't connect. After the usual diagnostic process, Rogers Tech Support deemed the faulty unit and sent on a refurb.
The replacement unit appeared without a trackball installed; Yes, physically, NO trackball.
When reported to the customer relations, they were kind enough to send a new replacement... not a refurb.
When the new replacement showed up... the three clips lacked little in the lid of the battery; amazing!
Since then, they sent me 2 more... TOGETHER with MISSING battery cover clips!
During each 'swap', the returned device ALWAYS gets charged to my account $599 + tax... Then I have to call to provide the IEMI and the UPS tracking number... they credits due.
I have call center people to suggest that another method of exchange of phones... the UPS system IS NOT begging.
It's time consuming... riddled with error and, apparently, is devoid of ANY quality control.
Yes, I'm a little frustrated. I understand that any rep Rogers I speak with works from a script and limited (if any) ability to be creative in the evolution of a broken process.
So my question here is... does anyone have any suggestions?
I long to the point of wanting to just 'devil' do with Rogers... nobody seems to have the power to help and there is little to be gained in dumping on a call center representative.
The advice Rogers are mine to contact RIM directly, so this announcement. Are they passing the ball?

augarusa wrote:

The advice Rogers are mine to contact RIM directly, so this announcement. Are they passing the ball?

Hi and welcome to the Forums!

Indeed, they are... in addition to a...

These forums are a chain of support to users, not a conduct of user-to-RIM. Frontline for BB is, contractually, not provided by RIM. Companies and authorized resellers are responsible for the front line of official support to end users. It is possible to bypass your carrier and request direct assistance from the RIM, but this generates costs, since you are without your support contract with your carrier. The "Support & Services" tab to the top of the forum pages provide information on this subject. But, if you go through your carrier for support, they can degenerate into RIM without cost to you if they choose to.

Good luck!

Tags: BlackBerry Smartphones

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