REPS occasionally go is no longer available after having wrapped a call.

I want to this by saying that I am talking about users using integrated cod CRM on demand R18 preface.

We want that the statutes of our agents to go to available automatically when they wraps a call. This works well for almost all of our agents. But I have one where last week it just stopped working this way. She must now available with a click. I know it is not the largest in the world, but if you're sitting there waiting for calls, it puts you at a disadvantage if you are now the only (or one of the only ones) than to think.

I checked its installation, and it seems to be identical to the others where it works correctly. I'm sure that this has happened at least one other agent.

Any thoughts?

The agents show voice messages in the CRM voicemail inbox? If they do, they will have to wrap them up. If they do not, they may have to connect to the client of COD and determine if there is the VM is their appearance there and wrap those.

Dave

Tags: Oracle

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