Request OEM licensed copy of Windows 7
Hello
I have a desktop with pre-installed Windows 7. I would like to do a new installation on a new HARD drive but I don't have Win7 installation disc. How can I request an ISO?
I read this post https://forums.lenovo.com/t5/Windows-7-Discussion/Windows-7-Install/td-p/1099861. All of this post links to Microsoft software Recovery: http://www.microsoft.com/en-us/software-recovery. I tried to request a copy of Win7 from this site, but I get an error message indicating that I have to contact Microsoft Support. So, I did. Office Microsoft Help companion checked my product key and said it was valid, but in order to get the copy that I had to contact the support service for the OEM. They gave me the phone number, but I can't reach it from my current place of residence.
Is there a way to contact Lenovo support by e-mail or by any other means except for the phone?
Thank you.
Finally, I managed to contact Lenovo support team and they confirmed there is no ISO standard for download.
However, I found this post which provides a link to a mirror that contains all the ISO of Win7 official the times supported by DigitalRiver.
Kind regards.
Tags: Lenovo Products
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It is the diagnostic report:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 50
Code of Validation caching online: 0x0
Windows product key: *-* - 73CQT - WMF7J-3Q6C9
Windows product key hash: RmurcM3ZxzWyfEP9WtPUJw = + KaFG
Windows product ID: 00359-OEM-8992687-00010
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {68877C01-F655-48DC-BA8F-FC614A29BF77} (1)
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LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
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Architecture: 0 x 00000009
Build lab: 7600.win7_gdr.130104 - 1435
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Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
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OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{68877C01-F655-48DC-BA8F-FC614A29BF77} 1.9.0027.0 6.1.7600.2.00010300.0.0.003 x 64 *-*-*-*-3Q6C9 00359-OEM-8992687-00010 2 S-1-5-21-1547156946-2243871481-593275757 Hewlett-Packard HP ProBook 5320 m Hewlett-Packard 68AFU worm. F.20 20110916000000.000000 + 00093B90600018400FC 0813 0409 Romance Standard Time(GMT+01:00) 0 3 HPQOEM SLIC-MPC 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7600.16385Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-2067-7600.0000-0842013
Installation ID: 004832361196076674551954651255134730168343993681566451
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 3Q6C9
License status: Notification
Notification reason: 0xC004F063.
Remaining Windows rearm count: 3
Trust time: 25/03/2013 20:06:48Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
Beyond: 0 x 0000000000000000
Event timestamp: 3:9:2013 17:02
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:--> HWID data
Current HWID hash: MAAAAAAAAgABAAEAAAACAAAAAwABAAEA6GH0rrhqiIJcr1gH7CkE1qgoPPxsq1xdActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC HPQOEM 149 B
FACP HPQOEM 149 B
HPET HPQOEM 149 B
MCFG HPQOEM 149 B
ASF! HPQOEM 149 B
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SLIC SLIC-MPC HPQOEM
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhcielineesprit
The problem is that your system cannot properly read your BIOS SLIC table - maybe it's a minor problem, or it is possible you have a counterfeit installation.
Please try first to re-create the license store.
Re-create the license store
Go to start > all programs > Accessories
Right-click on command prompt and select run as administrator - accept the UAC prompt
Run the following commands in the command prompt window, press enter at the end of each
net stop sppsvc
(expect that the service is stopped before entering the following lines)
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
Tokens.bar tokens.dat REN
net start sppsvc
slui.exe
After a few seconds, the Windows Activation dialog box appears.
You may need to reactivate and/or re - enter your product key or Activation can occur automatically.
If you are prompted for your key, use one on the COA sticker on the case of the machine
Restart and after returns with a new report MGADiag
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