Residential group cannot access with Tesco security... Help

Another person had and solved the same problem?  My home group has worked well with Norton 360 and then I got tesco broadband, and part of the package is the security system.  Now I can't use at all Homegroup.  Help, please.

Hi Angie,.

1. what operating system is installed on the computer?

2. have you temporarily disable Norton 360 and check?

3. have you temporarily disable the security for Tesco and check?

If you have installed Windows 7, then refer to these items and check if that helps.

Home Sweet homegroup: http://windows.microsoft.com/en-in/windows7/help/home-sweet-homegroup-networking-the-easy-way

Homegroup: frequently asked questions: http://windows.microsoft.com/en-in/windows7/homegroup-frequently-asked-questions

Thank you.

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