Resolved by restarting sound/mic in Adobe Connect failure

Hello...

HP p6620F

Windows 7

For my work, I have to attend meetings in Acrobat Connect Pro by using sound and microphone. I use a Microsoft Lifechat headset/microphone. My sound & mic began to fail & problem was solved only by restarting my computer. The fix was to last a few hours at first, but began to take only about an hour. I work at home, customer service agent, and I count on my micro & sound. I'm having no problems at this stage of sound when you don't work - as listening to music or watching/hearing of YouTube videos.

My supervisors insist that my sound card needs to be replaced, but I did not; mine is integrated into the motherboard, apparently. I have a backup computer that I worked out during 2 days with my current helmet, and it worked fine. It is the family computer and I have to do my work computer to the height.

How can I fix without having to buy a new motherboard?

Thanks in advance.

TJ

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Hello tj777,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that you are having problems with your audio cut on your HP Pavilion p6620f desktop PC and you need to get it repaired. There are some possibilities I can see that might cause this problem and so I would like to address all the.

The first is possible overheating of the computer. To ensure that this is not the case, I provide you with the HP support document: reduce the heat inside the PC to prevent overheating, who will guide you through the steps to solve a problem of overheating when it exist or prevent it from happening in the future.

The next possibility I see would be another process or application interfere with your audio files. Rule this out, I would like you to follow the steps in the HP Support document: Configuration using Microsoft System (Windows 7), which will guide you through the steps necessary to do what is called a clean boot. If the audio problem goes away after doing this then you most likely have a process or application causing your grief and you can use the 50/50 method to identify who it is. Simply reactivate the 50% of the process and see if it happens again if not you know that it is 50% and you can disable half of them and start to restrict the scope down. If it did not resume, you can do the same by the reactivation of the other 50% of the process. If it still does not start, then do the same thing on startup items until that refine you the guilty party.

For the next opportunity we will use the HP support document: use Microsoft System Restore (Windows 7) to restore your computer to a point in time where your audio worked correctly.

Then we'll install the Original Realtek High Definition Audio Driver, following the instructions I have provided below:

Step 1. Download and secure to your office the Original Realtek High Definition Audio Driver listed for your desktop HP Pavilion p6620f running Windows 7 64-bit.

Step 2. Click Start

Step 3. Click on Control Panel

Step 4. Click on Device Manager

Step 5. Click on the sound and the game controllers

Step 6. Right click on your audio driver

Step 7. Select uninstall

When you get invites you to remove the driver to do so.

Step 8. Double-click the Original Realtek High Definition Audio Driver I had you save to your desktop earlier and follow the instructions.

If none of the above works then we'll get a little more drastic to try to solve this problem by performing a backup and restore of your computer. Ince, this will put the computer to the original settings it will be either solve the problem or leave the possibility only left to be a hardware problem.

To back up your personal files to ensure that they are not lost, I am providing you with the HP support document: backup of files (Windows 7), which will guide you through the backup process files upwards.

CAVEAT! If you want to keep the e-mails or bookmarks/favorites that you want to save them as I do not think they are saved in the backup HP process.

Once you are sure that your files are backed up, upwards, please follow the HP Support document: performing a recovery of HP (Windows 7) system, which will provide you with the steps to recovering your computer to the factory State.

IMPORTANT - your staff of files such as libraries, personalization settings, user accounts and desktop themes are permanently deleted. The settings on the computer are returned for values by default (as it was when it came from the factory). All applications and software installed on the computer when it came from the factory are relocated, and their settings are reset to the default values. In addition, software, applications, programs, and everything you have installed or saved on the computer are deleted permanently.

Finally, if the software above fixes do not work then I would suggest that you install a new sound card. It is true that your current card is integrated into your motherboard, but that doesn't mean not you cannot install another if necessary. You can buy his cards are most computer repair shops on online and they are relatively easy to install. The steps should be provided when you buy the sound card and like I said are not difficult to install.

Please re-post if you still need additional support. Thanks for posting on the HP Forums. Have a wonderful day!

Tags: HP Desktops

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