Restore 10 via Blackberry Protect blackBerry address book

I recently lost my Bold 9900, which was protected by Blackberry Protect. I decided to buy a BB 9720 to replace the Bold 9900. However, I'm unable to transfer the saved 9900 to the 9720 address book because the address book field is grayed out both on the client than on Blackberry Protect. Please advise, I'm dying here.

Concerning

Shalegp

Looks like the address book on the 9720 is in wireless sync with service, might be a BES, Gmail, etc..

Accounts have been added to the device that support this?  You can try to remove these and then you try to restore.

As another test, you can try the following:

1. make a backup of the 9720 - to save the State that you are now

2 wipe the unit

3. try to restore it from backup or BlackBerry Protect file

4. If able successfully to restore your address book and then go to add back accounts

NOTE: If you are on a BES, you may need to contact the administrator or Help Desk to have a defined activation password.

Tags: BlackBerry Smartphones

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