restore a microsoft account

When I try to create an alias on my account, he said that this ID is already in use.  When I try to log on by using this email, it is said that there is not!  Finally after 4 days got through the Microsoft support line and they said that it was because the id has been set up and then deleted and may not be used for 270 days.  One solution, they said is to restore the microsoft account.  They could not do, but directed me to this post and I would hear a microsoft employee.  Please, read this and let me know what to do.  Is there a moderator there to help me?

Thank you very much
Michele
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Tags: Windows

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