Safari 9.0.2 freezes - also picked up adware

Running Safari 9.0.2 under El Capitan 10.11.2. on MacBook Pro

1. when I run Safari for the first time after logon, the application crashes (with lollipop) for about 30 seconds and works fine.

2. separate to that, I seem to have picked up a virus/trojan or something by which if I click a link on a legitimate Web site, another tab will open with some advertising site - ing! AVG sees nothing.

The best course of action to address these two issues will be remove Safari and reinstall? If so, where one can get the Safari Installer?

Thank you

David

A

Please remove "AVG Antivirus" (which is worse than useless) by following the instructions on this page. To remove the free version of the product, you may need to download the installer from here.

Back up all data before making any changes. Never install a software "anti-virus" or "anti-malware" again.

B

You may have installed ad-injecting malicious software ("adware").

Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

Some of the most common types of adware can be removed by following the instructions from Apple.

If you are not already running the latest version of Mac OS X ("El Capitan"), update or upgrade in the App Store you could adware to automatically remove. Save all data before taking this action. If you are already using the latest version of El Capitan, you can still download the current update of the Apple Support downloads page and run it. Still, some types of malware will be deleted. That's all you need to do in withdrawal may be, but you will still need to make changes to the way you use your computer to protect you from new attacks.

If the steps above do not work for you, see below.

This simple procedure to detect any type of adware that I know. Disabling is a procedure distinct and better still.

Some legitimate software is funded by advertising and may display advertisements in its own windows or in a web browser while it is running. It's not malware and it may not appear. In addition, some Web sites display advertising intrusive popup that can be confused with adware.

If none of your web browsers work well enough to carry out these instructions, restart the computer in safe mode. Allows to temporarily disable the malware.

Step 1

Please triple - click on the line below on this page to select it, and then copy the text to the Clipboard by pressing Control-C key combination:

~/Library/LaunchAgents

In the Finder, select

Go ▹ go to the folder...

from the menu bar and paste it into the box that opens by pressing command + v press return. Open a folder named "LaunchAgents", or you will get a notice stating that the file cannot be found. If the file is not found, proceed to the next step.

If the folder opens, press the combination of keys command-2 to select the display of the list, if it is not already selected. Please don't skip this step.

There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. If necessary, enlarge the window so that all the content show.

Follow the instructions in this support article under the heading "take a screenshot of a window." An image file with a name starting in 'Screenshot' should be saved to the desktop. Open the capture screen and make sure it is readable. If this isn't the case, capture a small part of the screen indicating that what needs to be shown.

Start a reply to this message. Drag the image file in the editing window downloading. Alternatively, you can include text in the response.

Leave the case open for now.

Step 2

Do as in step 1 with this line:

/Library/LaunchAgents

The record which can open up will have the same name but is not the same as in step 1. In this step, the folder does not exist.

Step 3

Repeat with this line:

/Library/LaunchDaemons

This time the file will be called "LaunchDaemons."

Step 4

Open Safari preferences window and select the tab 'Extensions'. If the extensions are listed, post a screenshot. If there are no extensions, or if you cannot launch Safari, skip this step.

Step 5

If you use Firefox or Chrome browser, open the list of extensions and do as in step 4.

Tags: Mac OS & System Software

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