Said to renew the subscription when I already did
My student annual membership recently ran and I renewed it comes, but this time using another card payment, as well as to subscribe to a different package. However, he has already taken the money for this month here (May) and says it's up and running, none of my Adobe applications open. At the opening, a window pops up saying that I need to renew my subscription and wait 15 minutes after doing. It's been 2 days now and still not working. Not very happy as it is originally behind me in the work. Anyone know what I can do? Thank you!
+ 1 I have the same problem. I also tried to buy a new subscription (paypal, done), but the payment is passed and nothing happened. I try to talk with the Adobe Customer Service. They say:
Serigne Mbacke: I see that you have the command successfully passed an dyou have been in charge. But due to an error, he canceled.
Serigne Mbacke: So I cancel it permanently and issue you the refund.
Serigne Mbacke: You can place a new order under a different Adobe account and use the subscription.
..... Serigne Mbacke: No. I would like to inform you that unless implementation of the new order, he has no other choice.
Serigne Mbacke: I have checked and successfully, issue you the refund.
Serigne Mbacke: once you get the refund, you can place the new order.
Serigne Mbacke: Is there anything else I can help you?
Serigne Mbacke: I wish to inform you that, while the order mymail@mail.ru you have been faced with the problem. That's why I asked to place it under the other account.
Serigne Mbacke: If you still want the order under [email protected], you can place.
Oleg Babenko: ok
Serigne Mbacke: sure.
Serigne Mbacke: Is there anything else I can help you?
Oleg Babenko: no
Serigne Mbacke: You're welcome!
After that, I use demo 30 days trial and wait for the refund, when it's done, I try to buy a new subscription.
Tags: Adobe
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