SANHQ and Assist Support

Hello guys - our SANHQ is behind the firewall and no access to the internet. Newspapers of the looks are not getting downloaded to dell. Can we use proxy in SANHQ to allow the logs must be downloaded or what is the name of the server SupportAssist and the port it uses to get out do us NAT?

Group activity Type Description length payload ID timestamp server status
06/03/2015 15:01:10 data Diag - on demand - download waiting for retry data collection could not be uploaded to the SupportAssist server, connection failed. The data collected retrying the upload at 06/03/2015-18:00.    41 s.        Default server

Hi Ad,

This info is in the SANHQ Administrator's guide.  Table 2

I stuck here, but it is not copy and paste.

Solution

Table 2: Protocol and Port information for a feature Standard SAN HQ

Protocol (Port) ¹

Description

TCP/IP (8000)

Communication client-SAN HQ TCP/IP server. You can change this number and host name/IP address of the port on the SAN page seat Service Con - figuration (for more information, see Configuration settings Server seat of SAN on page 67).

HTTP (80)

Communication Client HQ SAN on the Web to retrieve the latest updates of information (psonlinehelp.equallogic.com). For more information, see get Notifications of updated SAN Headquarters on page 22.

UDP (514)

As an option. Communication Server HQ SAN in the picture of the PS Series, to view syslog entries in the Panel events and Audits.

SNMP/UDP (161)

Communication between the HQ SAN server and the table for the series PS stand-ard of data collection.

SSH (22)

Secure Socket Shell communications between the HQ of SAN server and

PS Series and for the initial setup of SupportAssist Bay.

TCP/IP (2606)

SupportAssist data collection port to connect with the PS Series table.

HTTPS (443)

Communication of SAN HQ server on the server of Dell's Support for downloading data Sup-portAssist and weekly updates of local repository (including the material and newly-sup-port disks).

¹For SAN HQ servers that use a proxy, the ports must be opened for all features. Enable an exception to allow https://apwebservice.dell.com to the secure web server of SupportAssist.

Kind regards

Tags: Dell Products

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