HP and HP Support Assistant update

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• HP Pavilion p6 - 2220t: HP Support Assistant update 11/20/2015 causing several event ID 3 warnings

  HP Pavilion p6 - 2220 produced t NumberB3F79AV #ABA

  Windows 7 Home Premium 64-bit Service Pack 1

  Windows Firewall and Microsoft Security Essentials

  HP Support Assistant 8.1.40.3

  HP Solutions Framework 12.0.30.219 Support

  Since HP Support Assistant updated on 20/11/2015, which has also updated HP Support Solutions Framework on the same day, I get several event ID 3 warnings in Event Viewer on my Pavilion Desktop.  Everyone can repeat 2 or 3 times when the computer is started or wakes.  There are 66 warnings until 6 days.  All come from HP health Active.

  Log name: Application

  Source: HP health Active

  Date: 25/11/2015-22:48:55

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl Diags.PostCodeError = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ****************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:06:13

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception runs a command EXECUTE Casl Diags.ThermalDiagnostics = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ***************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:05:36

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl EmbeddedController.AuditLog.JSON = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  I know it's just a warning and it doesn't seem to affect the performance of my computer that I can say, but I would like to know why it's happening.

  Well, I found the task that updates HPSA in Task Scheduler.  I disabled it by using the Properties window.  On the chance someone may be interested, I'll post how it turns out.

  I hope that I can now keep the HPSA listed for my computer with no additional alert to update again HPSA that generates several warnings and is not compatible with my desktop computer Pavilion p6 - 2220t and/or Windows 7 sp1 64-bit operating system.

  This disabled the HPSA update only not any other.  It seems to be a standalone update for HPSA.

• HP Support Assistant - update for Ralink August 2013

  I posted this under the hardware because it's the Ralink WiFi card, but the problem is an HP support Assistant update then maybe I should have posted here in the software.  Thought I'd try again; no answer on Forum hardware.

  13/11/2013-19:46

  Hello mpw101

  If I understand correctly, you have a desktop PC HP Pavilion p6 - 2220t CTO and run the Ralink SP62055.exe? I have no idea why the Support Assistant recommend this update because it is to the computers of Business model and not your computer. I recommend that you follow the instructions below.

  Step 1. Download this driver to your computer

  Step 2. Go in Device Manager

  Step 3. Right-click on the Ralink Wireless and uninstall (check that you delete the driver when prompted)

  Step 4. Double-click the file you downloaded and install it as it's the right driver Ralink for your computer

  This should solve your problem. Thanks for posting on the HP Forums. Have a great day!

• HP6267c Support Assistant update problem

  HP6267c with Windows 7, Norton 360, Acronis True Image

  HP Support Assistant was working properly until I have been offered and accepted a Support Assistant update today. Now, I can't go in front of the opening screen. Clicking (gray) next, setting, either about has no effect. I've uninstalled and reinstalled the latest version several times, including the use of Microsoft Fixit for uninstall.

  I worked on a "blue screen" kick this PC, and sometimes it can only be started in Safe Mode, although it works normally now, if these problems may be related.

  Hello again hp6267c,

  Thank you for responding to my post, I'm glad to hear than the update of HP Support Assistant solved at least one of the questions. I'm you provide a document from HP support: Windows 7, Vista, XP Product Activation, which will explain how to reactivate your Windows 7 and why it is you are being invited for this key. You want to do before you get locked out.

  Now the update solved your HP Support Assistant may have solved the BSOD problem as well. If you still get this question once please re-post for additional assistance to be resolved.

  Thanks for posting on the HP Forums. Have a great day!

• HP CoolSense disappeared after Hp Support Assistant update

  Hello

  Today the software "Hp Support Assistant" update itself. After this update, I've lost the ability to open a program I used on a daily basis to reduce the noise of my fans: "Hp Coolsense. It is really important for me to control the temperature at wich fans are beginning to increase their rotation, since sometimes I may need a quiet computer, like when im on a school library.

  Thank you for your time.

  Rat... technical term.  Must be the wrong one for your system.

  Ok...

  • Look in your recovery Manager - under "Immediate assistance" > Software Installation

  Find the package here and see if you can load it from the Manager.

  Using Recovery Manager to restore the software and drivers (Windows 7)

  • Search C:\\SWSetup - might be in a folder called HPCOSE?  There may be a configuration file for it to reinstall.

  I'll see if I can find another patch / install the package and I'll post back if I find it.

• BIOS and HP Support Assistant?

  I am a little appalled and would like to know what is happening with the updated Bios and HP Support Assistant.  To visit this forum, I came to the conclusion that we should NOT allow the HPSA download and install the updates to the Bios.  Is this true and if so, what do you do to solve this problem?  Unfortunately, I learned that this HPSA AFTER put to update my Bios to a version that is not listed for my laptop.  Unfortunately, not a not inform me on what I should do after it has happened.  Should I try and "exploded" my Bios?  Or leave?  I appreciate all help.  I now f.2bs and according to the download site for my model number, I use f.0Une.  My laptop is a Pavilion DV6T-7000 Quad Edition A5F76AV.

  Problem solved.  I decided my BIOS of backflash called for on site support (drivers and downloads).  Everything is fine and it even fixed some Diagnostics UEFI.  After seeing things, I found that HPSA does not have a very good job of distinquishing your operating system.  In my case, whenever HPSA tells me an update of the BIOS, it applies generally to 8 Windwos.  I am running Windows 7.  Meh.

• Message boot fail and OS recovery, HP Support Assistant updates fail to install

  Product has 10, 64-bit windows.

  Before that I got the operating system, when the wizard of Support HP told me that there are updates for my laptop, the updates worked OK.

  Laptop suffered a spontaneous failure to start.

  The only solution I could find was to restore the operating system from the recovery partition.

  However, since I restored the operating system, the HP Support Assistant always warns me that there are updates for my laptop.

  However, after recovering OS when they download, updates now always failed. There is no error code.

  Quote

  Complete installation

  Installation failure

  Intel Bluetooth driver for Windows 10 x

  Endquote

  HP Support assistant, then returns to tell me there is an important update - of course, this is the same update that has failed, and Yes, I tried several times, each time with the same result.

  I never had this problem with Linux.

  GRRRRRRRR!

  I'm done contact HP Support. They gave me with a link to download the update manually. I still have to do that.

  If this does not work, I'll come back to them.

• Slimline Office 260-a020: Win7 on a Win10 computer: warranty and HP Support Assistant

  About ready to take my new machine to & Geek Squad to pay $100 to the level of Win10 to Win7 (got new drive Home Premium & key, also downloaded 7 and make an ISO image in the hope of saving hours install all updates when I thought I was going to do it myself and try).  Two questions:

  This isn't a return to upgrade Win10, this is a native Windows 10 machine. Is this likely to void my warranty?

  And I'll always be able to use HP Support Assistant, or he's going to focus on my system and say

  "OMG, this crazy needs new drivers" and then send me Windows 10 drivers thinks that his place on this machine?

  Hello:

  It is a peer to peer forum, so we can only give you our unqualified opinion about warranty information.

  It used to be written information online on warranty information.  I can't find anything relevant to your question more.

  From what I read in the past, you will cancel the software warranty as you install an operating system not supported.

  This means that if you have a problem with Windows or the programs installed on the PC, HP will be asked to reinstall W10 before moving on to troubleshoot the PC under warranty.

  Install W7 should not void the warranty of equipment.

  I do not use the HPSA myself, but it does not scan your PC and recommends W10 drivers.

  The safe thing to do would be to have it notify you of updates but not automatically install the.

  Do not leave it on autopilot (automatically download and install updates).

• HP Pavilion: recommendation of HP Support Assistant update

  Hello

  HP Support Assistant recommended (today) I installed "RealtekRT28723BE/RT281882EE Wireless LAN Driver udate. Have you tried a couple of times and each time I end u without connecting to the net - had to use a restore point for come back to where I was so I used the WiFi AC. I like to keep things up-to-date on my laptop, so I was wondering what I should do to get this recommended update loaded and still have WiFi connectivity?

  TXS

  Okay, I think that the problem is that, as you update the wifi driver using wifi, the connection falls at a point and corrupts files. so my sollution would be to try to download the driver out of his HP and install it "without having to be connected. Here is the link to download the driver

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72517.exe

• the upgrade of windows 8 at 81, will be hp support assistant update drivers before you start

  I recently bought fancy m7 j020dx 17 running windows 8, I thought it would make more snse upgrade to windows 8.1 before I install other software and other.  It's not not clear to me if hp support assistant will detect if the drivers I have are all of this to date.  can anyone tell me for sure?  Thank you!

  KevinOr

  Do not use HPSA to 8.1 Windows Installer driver, many system had an accident with the update of the Bios on HPSA

  Download the Bios and the driver manual

  before you start the windows 8.1 update

  Uninstall the Virusscanner and install the new Bios

  http://ftp.HP.com/pub/SoftPaq/sp64501-65000/sp65000.exe

  Download the other drivers from here

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4158&LC=en&cc=us&DLC=en&sw_lang=&product=5447327#N2074

  If you have a problem after installation

  Delete restart driver Intel HD and install the new

  Read the instructions of Windows 8 to 8.1

  http://support.HP.com/us-en/document/c03847367

• HP Support Assistant update 11/15/2012

  I made an update to HP Support Assistant, and after I restarted, he asked if I wanted to keep quick access? in my taskbar. I said

  Yes, but there is no back entrance. How can I get that back?

  Hello

  I just checked the link and it seems to work, so it is possible the site had problems in the last attempt it.  See if it works now, as uninstalling HPSA by using the "Fixit" can correct possible registry and configuration problems.

  Kind regards

  DP - K

• HPWA_Main.exe people with disabilities and HP Support Assistant Application stop working

  First of all Hello! I have some problem in my HP G62 - a32EE Notebook PC windows 7 homebased. First of all my HPWA_Main.exe has been disabled. Even if my bluetooth and WLAN is disabled. I tried to unplug the adapter and I also uninstall my wireless HP support, but still I can activate it. I tried to click on the F12 key, but even my f12 key didn't work. My system BIOS has been updated already last January 13, 2012.

  Second, my HP support Assistant application stops working 5 days ago. I received a notification on my hp support assistant that needs to install the update. So, I installed it but I can't install itself because of serious problem. So, I was advised to close the application, and I did. Yet, I can not use my hp support assistance so far.

  Any help will be much appreciated.

  What was the status message for the card wireless in Device Manager?

  My previous post should be the steps listed.

• HP Support Assistant update problem

  HP Pavilion dv6-2155dx laptop

  Windows 7 operating system

  .

  I was up later than usual night and the computer was always after midnight. It is usually out before this date. I think that the HP Support Assistant has been programmed to do a tune-up once every two months to 23:00 or 12: 00 but did not a update for a long time because I turn off the computer before the scheduled time.

  .

  The HP Support Assistant started a tune-up as expected but is still running. In my view, it has begun on 28/07/2012.

  HP Support Assistant says "Tune up underway". Happened for several days and don't quit. Until today, he said it as to defragment my hard drive.

  How can I stop and see the results. TS?  All I can find is a list with checkmarks.  There is a red X with the line that indicates.

  Help, please. Thank you

  Cyndi

  {Information}

  Hello

  Unit stop will cause any damage to your device. You can uninstall HP Support Assistant, and reinstall the battery pack closing does not work.

• HP support assistant updates failling

  HPSA was on "auto" for so long I just fgorgot on this subject. But I noticed recently that the final analysis was conducted in February! So, I tried to run a "health analysis. But, all of the updates fail. Anyone have any suggestions?

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is especially useful if you are running a 64-bit Windows version, because it helps to prevent problems when reinstalling HPSA.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When uninstallation is completed, restart the laptop.

  When windows has reloaded, download and install the latest version of the page at the link below - HP Support Assistant download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• Workstation Mobile HP EliteBook 8540w AND HP Support Assistant

  Assistant HP support keeps showing me that there is an update for the graphics card AMD driver and control panel for my HP EliteBook 8540w. It is for the driver to download and then fails.  I could update all my drivers except this one today.

  The driver version is listed in the Manager Support HP in the following way:

  8.911.4.2 - A-145903C 120811

  Thanks AttackofZaq,

  I had already uninstalled and reinstalled it as suggested elsewhere on these cards (and before your above suggestion). Kudos are certainly in order because you answered, but yours was not the answer that solved my problem.

  Curiously, I used HP Support Manager to answer my question, to aid that it is built based on cat. I was put in a conversation with a competent representative of HP and he advised me to do the same thing as you. Still, I had to tell him it was all finished. I allowed him to control remotely from my laptop through virtual rooms of HP and he confirms what I said.

  In the end, we agreed that the wrong display driver that was listed in the support manager was an anomaly that should not be are revealed to me that he is not yet released. The representative stated that he would a note at HP on the problem as it was more than just an embarrassment on my part; I tried several times to install this driver ghost using HP Support Mananger only of for have failed and then uninstall later Support Manager himself AND finally post on this forum before you try the chat feature...

  Overall I am satisfied by the level of support I received. I recommend the option chat to everyone that I was helped by a real person with real technical skills and there is no "communication problem" between us.