SAT L500D does not have to be connected to the power supply until the reboot

Hi all

I have a L500D, purchased locally and I have a problem that seems to escape correction by the helpdesk of Toshiba. My laptop while operating on battery comes with messages expected that the battery has x % remaining and suggests I plug the laptop into the power supply. I connect the laptop on the adapter and the power of the taskbar icon indicates the adapter is plugged in but it also shows that it does not load (adapter also remains cold, indicating no power is being developed). Low battery messages continue until the laptop stops ultimately. On commissioning again the laptop acknowledges that she attached to the adapter sector and charges upward.

Helpdesk from Toshiba said a new BIOS version had been released and that I should update the BIOS and would probably "fix the problem". Went to the Australian Site and there is no other choice to see downloads for this model L500D [product number], helpdesk then took me on the European site where I updated the BIOS, then spent several hours on the phone with Symantec trying to uninstall and reinstall Norton 360, which ceased its activities and could not be uninstalled leaving my laptop not protected.

Someone at - it an idea of what is the cause and how it might be remedied? Appreciate your thoughts.

Hello

If you have updated the BIOS and the help of t n right?
Hmm I think that this problem of card mother s that looks like the adapter does not work correctly because everything is ok after new reboot
I think the laptop is under warranty and you should get in touch with a local ASP to discover exactly what s wrong

But I think that it s motherboard related question

Tags: Toshiba

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