Satellite 1400 DVD will not play DVD

Hello

After cleaning the notebook of the cousin of my fiancee, who had a number of viruses, the DVD player will play is no longer the DVD (it will play data CD, however, can read data DVD as well, but I don't have any of those). When I put a movie disc, it will try and try to read it, and in the end, he gave up. If I click on the drive again, it asks me to put it on a disc.

I tried all sorts of things to fix. The DVD-Rom is a Hitachi GDR-8081n. I uninstalled and let Windows detect it again, I uninstalled the secondary IDE channel is on, to ensure implementation in DMA mode (it was in PIO), no effect. I loaded the latest version of WinDVD, no luck. I uninstalled WinDVD and installed PowerDVD, no effect. I manually deleted cdrom.sys and had put Windows back, without result. I found an update of the firmware somewhere, but unfortunately it simply does not work (it calls for the CD/DVD is not actually present).

Someone had a similar problem and figured out what to do? Search online for those who have had similar problems with other DVDs, the usual assumption is that it is a hardware failure. It is quite possible that this is the case, I guess, but it would really be a coincidence for making it happen the same day wherever I tried to wipe the drive, so I am doubtful.

Any assistance that may be provided is much appreciated. Thank you.

Hi Elio,

From your description of the problem, I think that your DVD player has a problem with the laser. IN a combi laser scanner uses two different frequencies, one for CD and one for DVD.

I suspect that the frequency of DVD is not working properly. The fact that the player to repeatedly try to read a DVD when you insert one indicates to me that the software works correctly, but the laser is not able to focus properly on the DVD.

Unfortunately, your only real option is to consult an authorized Service Agent or replace the drive yourself if it is the least expensive option.

Best wishes

Tags: Toshiba

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