Satellite C855 - mouse does not work - keyboard freezes.

Hello

I tried several times to call on the long waiting support phone number and no answer (queued for centuries)

I had a problem since 1 week with my laptop Toshiba as below

The trackpad (mouse) does not work despite to remove the battery, pressing f2 and FN then f9 and f10 as mentioned in various forums

Also, the keyboard is blocked completely several times - I checking also tried other things like BIOS - active trackpad

And finally we have also made the SYSTEM RESTORE to an earlier date when everything was going well on laptop

Serial number: 2D138575R
Model: Toshiba Satellite 2F0 C855

Help, please!

There are a few options that you could check.
*-> BIOS update.*
In the case where there is a new version of the BIOS of your laptop, perform the update on your device.

*-> System restore / restore *.
You wrote above you already set the laptop to a previous data, but I'm don't think it is good enough. It s advisable to get the laptop back to factory settings.
How?
Using the previous created recovery (disk or memory stick flash) media or using the option to drive HARD recovery (power of the device, press F12 and select HDD recovery)

Of course the HARD drive running recovery would lead to the loss of data, back up crucial data.

Tags: Toshiba

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