Satellite L355D not showing Synaptics PS/2 Port pointing device drivers

I downloaded the synaptics driver for my laptop, but it still does not appear on the device driver settings. It shows only compatible mouse HID, which is the USB mouse that I use. Does anyone have any suggestions on how to troubleshoot? I can't use my touchpad at all.

What Satellite L355D do you have exactly? Driver installation mouse has been completed successfully?
Maybe is your disabled touchpad (FN + F9)? Have you checked the properties of the mouse?

By the way: your portable computer has preinstalled operating system?

Tags: Toshiba

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