Satellite S50D - A - 10 G - Windows cannot activate now

Good afternoon one & all

Can someone help or advise me please on a few issues that I have.

I have a Toshiba Satellite S50 - D, I bought laptop computer taken Ltd through Amazon in September 2014.
Was really happy with it until recently.

I activated Windows 8.1 when I first got it, but for some time I get messages saying that I need to activate Windows.

This I tried to do this several times & whenever I do the screen displays "Windows cannot start at this time please, try again later" I don't get an option from phone to phone and I am so confused as to why I wonder to reactivate.

I tried to contact the seller who told me to contact Microsoft, this I did & told me that the product key that came with my laptop is for Windows7 or Windows 8 not 8.1, it told me to contact Toshiba for a new product code, this I have done & at the end of an hour on the phone where the Toshiba engineer went through my laptop remotely informed me that I have a Trojan horse (which has discovered Norton or Eset Nod 32 BTW) & he could sell me an AV software for £99, at no time does he tried to give me a counsellor about why the ID of the product wouldn't work, neither does he tried to give me another code to try.

Did anyone else out there here conclusion they are being asked to reactivate Windows 8.1 which comes pre-installed on their laptops or anyone who knows how to solve this problem?

Sorry for the lengthy post, but necessary to ventilate as pretty frustrated & don't really want to take the laptop back to factory settings & lose all my stuff.

Stephen

When you get the new machine you will get it with preinstalled recovery image. Recovery image is software which includes the Windows operating system, all the drivers necessary, Toshiba specific tools and utilities, and some additional software.

This recovery image doesn't have to be enabled manually. All you need to do is connect it to the internet, and it must be enabled automatically. You can create bootable recovery media and use it for recovery image installation, if necessary.

You can install it hundred times and each time OS will be activated automatically.
Unfortunately I can't explain what is the problem, but if you got your machine with preinstalled operating system to connect to the internet and activation must be successful.

By the way: can you please send full laptop model number?

Tags: Toshiba

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