scan HP 4625 does not

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• Photosmart HP 7520: Scan to email does not work

  Hello

  For the last few days I am facing problems of scan to e-mail function. It gives me an error - "failed to connect to Web Services. "Confirm access to the internet and try again. I checked access to internet, is turned off and turned back on, but everything is fine, except that scanning to e-mail still does not work.

  I also tried the suggestion of manual entry of the DNS server in the DNS address configuration, but it does not work.

  Kindly help.

  Kind regards

  Alok

  Hello @alok7,

  Welcome to the HP community!

  I understand that you have a problem with scanning to E-mail app on e-all-in-one printer, HP Photosmart 7520. I'd love to help you with this.

  Here are the steps I suggest to try everything first:

  Network Power Reset:

  We'll leave the router and unplug the power cable (NOTE: do not reset the router.), and then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

  Restore the default settings of the network and reconnect:

  1. on the front panel of the printer, press your up wireless icon

  2. Select settings.

  3. Select restore default network settings.

  4 turn on your printer.

  5. once it is initialized to save, press the wireless icon again.

  6. Select settings.

  7. Select Wireless Assistant , and then follow the prompts to enter the details of your wireless network.

  8. try to activate the web services again.

  Configure a manual DNS for your printer:

  You mentioned that you have already tried defining a manual DNS for your printer, DNS that you used. If you have not already tried so, I suggest to use primary like DNS 8.8.8.8 and 8.8.4.4 as the secondary DNS.

  If your web services connected, even if scanning to email does not work, you may need to reset the web services on the device.

  NOTE: Reset web services clears the custom email ePrint you have configured on your printer. Please be aware that if you have a personalized email ePrint, after doing this, you will need to configure again and will not be able to use the same address.

  1. press the Web Services button on the front panel.
  2. tap on settings.
  3. pressremove web services"and confirm deletion.
  This will bring you to the homepage.
  4. press on the icon Web Services , once again on the printer and go through the installation process.

  5. once the web service has been activated again, try to configure your scan to E-mail

  Please reply to let me know if these measures have helped to solve your problem.

  Thanks for posting!

  

• HP Officejet Pro L7700 Series: HP CUE scanning flow component does not work HP C8192A

  After being able to scan with my HP Officejet Pro L7700 Series a few years, I suddenly surprised by the message "HP CUE-scanning flow component does not respond," it is impossible for me to analyze using my WiFi connection. Scanning to a USB is the only remaining option. I used HP Print and Scan doctor, but that was of no use.

  What can I do else?

  Hi @Andries49

  Andries49 wrote:

  Dear Sunshyn2005,

  Thank you for your response. It did not solve my problem, however, as I can't find the 'hpqscnvw"- file. The only file (exec) that 'sc' in its name was "hpiscnapp", but a double click that does not start the digitization program.

  When you reply to a message on the HP Forums, please check that you use the button on the web page just below the message you are replying to.

  Please follow the following steps to perform an uninstall of compression and a new facility;

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Download the software and choose Save as, save to desktop > OJProL7X00_Full_14.exe
  4. After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
  5. Locate and open the folder starting with 7z (example: 7zS2356)
  6. Open the folder Util
     
  7. The CCC folder
  8. If you have a computer HP run the L3uninstall.exe. If you have annon HP computer run the L4uninstall.exe
  9. Once the uninstall is complete, reboot the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.

• Where can I find "Windows Fax and Scan" if it does not appear under my "all programs"?

  Where can I find "Windows Fax and Scan" if it does not appear under my "all programs"?

  WIndows Fax and Scan is only supplied with Vista business, full and firm.

  http://Windows.Microsoft.com/en-us/Windows-Vista/send-a-fax

• HP Deskjet F4224 scan to PDF does not work

  Windows XP operating system. I want to scan a document and have a power of pdf. Menu of the printer does not offer this. Limits of output TIF file. I want much less space resulting output pdf. I have used other printers and they offered the alternative of output pdf in the respective menus of printout.

  Hello perfect

  Thanks for letting me know that you will go overseas. I would like to know if it works or not.

• Photosmart 5510 e - all-in - One: Photosmart 5510 - scanning with iMac does not work

  After you have reinstalled the SW printer via the home network, the scan function is not visible when I opened the printer on my iMac. After the first installation has worked well. Then I had to reinstall all the SW on my Mac, so I lost the first installation of my printer. What can I do?

  Hi @HWEB

  What happens when you try to scan? Do you have a message of error before or during transmission scan, or do the software is not open? Maybe you can not locate the software now, or the software cannot communicate with the printer.

  While I wait for you, if the problem occurs when you print from several programs, please follow the steps below and let me know the results of your efforts.

  Scrub / uninstall

  • Open the Applications folder > HP or Hewlett-Packard folder > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some of the files described in the following steps can be found, if you can't find one of the files or folders on your computer, do not be alarmed.

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• HP Officejet 4500 g510-m, it scans, but it does not print

  Hello

  I have a HP Officejet 4500 g510-m, which seems to work fine. When I connect it to my laptop, which is a Sony VAIO with windows 7 64 bit, using a usb cable it scans normally but it does not print. There is no error push up, even in the print queue's list as his impression, just not as a document waiting or anything. I've uninstalled and reinstalled the drivers, but nothing happened.  I used printing HP and doctor Scan of your site and it print an internal test page, but not one sent from the computer, so he said that this is not a hardware problem, but something is wrong with the software. On other computers, it works fine. Could you help me?

  Thank you

  Lena

  Hi Lena,.

  Please try to use an alternative driver steps and let me know if this helps,

  It should then allow any functionality such as printing, scanning and fax.

  Open Control Panel, and then select devices and printers.

  Right-click on the icon HP Officejet 4500 (be sure not to select the icon of the series Fax 4500), and then select printer properties.

  If there is no such icon 4500, that it can be combined under any other icon, right-click on the computer icon and look then to the properties of the printer, if not do a right-click any listed printer and check if the icon of 4500 sub list the properties of the printer option.

  Click the Advanced tab, and then click new driver. Follow the dialog box until the sweepers list appears, select HP, and then select the HP Deskjet 6940 printer (it is alphabetic sorted by different printers series)... If there is no such clcik pilot the Windows Update icon and allow it some time to update, and then search the list once again appear.

  Follow the steps to complete the wizard and confirm a dialog window, then try to pritning with HP Deskjet 6940 replacement icon.

  You can see any difference?

  Shlomi

• HP Officejet 6700 Premium: Scan function screen does not come to the top when selected

  After updating Windows 10, the scan function when selected in the application wizard does not come to the top. Installed the driver updated, no effect.

  Hello

  Thank you for using the forum.

  You have downloaded and installed the FULL features of HP software?

  Here is the link for convenience:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-6700-premium-e-all-in-one-printer-series-H711/4322971/model/4323605#Z7_3054ICK0K8UDA0AQC11TA930O2

  We suggest that you uninstall the current drivers before reinstalling the software downloaded full of features.

  Hope that helps.

  Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.

• File scan-to-PC/does not work, everything else done

  Windows 8.1 Pro x 64

  C310a all-in-one (fw TPI2CN1038BR (120910), (FW Patch 10))

  Linksys E2500 (fw 1.0.0.7)

  The PC is connected by wire, the printer is wireless.

  (Band 2.4, mixed patterns of connection and security)

  PC is 192.1.1.100 printer 192.1.1.103

  Security settings for the router:

  IPv4/6 SPI-Firewall-fire active

  Anonymous requests filtered

  Filtered multicast

  IDENT Port 113 filtered

  What does work is:

  Print, scan to PC

  What does work is:

  Scan from the printer to a file on the PC

  What I did:

  New installation of the operating system, does not

  DMZ was the PC, does not

  What Miss me?

  Make sure 'Discovery of the network' and 'Printer and file sharing' are turned on for your network on this computer.  You should be able to transform in the control panel.  Then, restart the computer and try again.

• C3765dnf Scan-to-eMail does not work

  Hello

  just get Scan to E-mail (= ste) cannot work.

  everything works fine: fax and networkprinter. any fine. but ste does not work.

  I know, I have to enter the ip address of smtp gateway entering the name instead. I probably know email address password corresponding, I know ports (smtp: 465 / pop3: 995), and I know I should use * not valid instead * SMTP AUTH (self)...

  but I always, when I'm trying csend a scan different error codes. However - information is correct, with them I can receive and send emails via outlook all the time.

  any suggestion / idea / information?

  help is welcome!

  cordially nayss

  Hello @ all,

  the topic can be closed, I have the answer:

  .. .no-printer dell so far can send an e-mail directly into any account e-mail that is encrypted via SSL.

  No printer dell built BEFORE 2014 will also never can deal with it.

  It is not clear up to date if build printers dell from 2014 (a last) will always be able to handle SSL.

  It is to this day only possible by using outlook exchange AND a print server.

  It's as poor by a large, international company respecting the fact Germany mail providers only ssl encrypted e-mail accounts offered.

  they are looking at is not the market will not lead to more sales...

  Microsoft gets better, they listen to their customers ^ ^... ;-)

  Best regards

  a disappointed nayss

• Even after the installation of the fingerprint scanner Scan fingerprint driver does not work

  I have hp pavilion dv6 7012tx and she was pre installed with windows 7, but now I have installed in windows 8 and my fingerprint reader does not work. I have installed finger print driver but its still does not, please help me.

  Thank you!!!

  Hey, I got it to work for me. Read what I posted in another thread

  (page 3) and see if it works for you also.

  http://h30434.www3.HP.com/T5/notebook-operating-systems-and-software/HP-J070CA-Windows-8-1-validity-fingerprint-reader/TD-p/3025495/highlight/true/page/3

• I have changed ink in my printer HP F380 and now it does not scan printing and does not copy the computer off

  Also, I did a restore and do not know if something needs to be installed or reopened.

  Hello

  ·                         try to uninstall and reinstall and use the latest printer drivers VISTA for your model of the manufacturer of the printer

  You can also track information to try to solve your problems of printer below

  read the printer correct that information the slot microsoft, including the 'fix - it' and the information of the links to the other

  Solve printer problems

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  and read this microsoft tutorial too

  Introduction

  This tutorial is designed to help you identify and fix the problem printer common windows problems, including print errors, or errors, and other issues that could prevent you from printing. This tutorial does not cover printing problems related to specific programs. Printing problems can be caused by cables that are not properly connected, corrupt, drivers, incompatible drivers, the printer settings, missing updates and problems with your printer.

  How to use this tutorial

  For best results, complete each step before move you on to the next. Try to print after each step before moving on to the next step.

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

• Umax astraslim is scaner (windows vista) does not

  My umax scanner to be astraslim does not work with windows vista and there is no driver for vista. What to do now? He used to work with xp in another computer.

  Contact the manufacturer of the Scanner for a solution to this.

  They write drivers for their products, not from Microsoft.

  And if there is no drivers available Vista, you might have to upgrade to a new Vista Compatible product.

  See you soon.

  Mick Murphy - Microsoft partner

• Scan fingerprint ThinkPad does not work; Don't remember the password

  * Original title: password reset

  ThinkPad/w Windows7 woman is locked.  Fingerprint reader does not and PW forgotten.  How to participate?

  Hi Steve,.

  If you have forgotten your Windows password and you are on a domain, you must contact your system administrator to reset your password. If you are not on a domain, you can reset your password by using a reset disk of password or by using an administrator account. For more information, see create a password reset disk or reset your Windows password.

  If you forget the administrator password, and you do not have a password reset disk or another administrator account, you will not be able to reset the password. If there is no other user account on the computer, you will not be able to connect to Windows and you will need to re - install Windows.

  You can also visit the following links:

  What to do if you forget your Windows password

  Solutions to common problems with logging on Windows

  Change your Windows password

  Microsoft's strategy concerning lost or forgotten passwords

  Keep secure passwords - Microsoft strategy on move the passwords

  If you have purchased Windows and lost the disk

  Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

• OfficeJet 6210 can scan photo but does not in the area of the image.

  I ran the HP test and he fails to analysis, followed the instructions, but still did not work. Software uninstalled/reinstalled same question.

  Windows XP, the scan doctor. I loaded the software on another computer, and everything works OK. I have a feeling that something in windows got screwed up, so I need to find that my copy to restore the window. They I'll reinstall the HP printer with the latest software, Thx