Scan pictures with a tinge of gray, don't scan clear or bright.

I have a HP Officerjet 8600 Pro Premium & whenever I Scan photos, there's this gray top cloudyness.

This just started, we had it for a few months now & he used to digitize images without any problems at all.

It seems that the light may be dim or not as brilliant, would this be the case? What I need to replace the light or can - I simply play with some settings to brighten it?

Or is it a major problem?

Here is the problem:

It scans even empty space with a gray wash.

Help, please!

Hello JKM01,

Welcome to the Forums of HP Support!

I understand that the premium Officejet Pro 8600 does not scan at full capacity, the scans are very gray. You can try a few things before watching in a replacement, such as the cleaning of the glass and white plate, plug the power supply on a wall outlet if connected in a power surge or power bar and updates the firmware.

Vertical stripes, lines or streaks on Copies, faxes or scan

Although this document does not completely describe your problems, the diagnosis is the same and covers the basics. Check the firmware of the printer can be done through the menu on the front panel, this will allow you to guide you through the steps: get the latest Firmware and updates.

I would like to know if that helps the issue.

Tags: HP Printers

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