ScanJet g4050 does nothing

Reading all the other posts here, I maybe made a mistake buying this thing.   I had a 4890 which was working fine until I get to Win 7 64 bit.

I had this Scanjet G4050 for Christmas and have yet to scan anything.

I spent 3 days trying to get this thing to be analysed.  I have loaded and reloaded the software probably a dozen times from disk.  I always uninstall the old version first.   I tried the software downloaded, basic and full.  I have started and restarted several times.  I have disabled the anti-virus programs.  I disconnected and reconnected the cables all several times.   I get several different messages.  At the same time, I got a message says "software launched with invalid command line argument.  I have not seen that since my back.

Here's what's happening.  I install the software, the message says software successfully installed.  Click on the HP scanning icon who bring up the configuration of the scanner box.  My main need is pictures and slides, but no matter what I put in place, when I click on scan, the box disappears.  about 30 seconds later, a box pops up saying a software component was not found or not installed properly.  By clicking the sign more little come with this code/message. -8, [(2146959355, 0)].  I noticed many others also got this number, but haven't seen any fixes.

New computer with Windows 7 Home Premium, ram 8 GB, AMD 8 processor cores, lots of disk space

Any suggestions as to what is my next step.  Thank you

Lynn

I hope that the last post for a while.

After not having the back call that I was promised yesterday, I called them this morning.   Again, they have promised to call back and this time they did, in about 15 minutes.  I spoke

Chris and explains the problem.  I gave him control of the computer so that he could play.  He asked a few questions and they tried the installation and the operation itself.

It uninstalled the software and tried again without success.  It then uninstalled again.  Then he went into the registry and remove all instances of the G4050 and remnants of my old scanner software.  I guess on a hundred entries.  I have changed the front register, but who did not connect with my problem.  Then, it insured that my virus program was off and my firewall.

After almost 2 hours, it tells me to restart and try again.  I think he needs a break.  I have re-load the software and everything works fine.  He recalled 15 minutes to check that it worked.  He is not sure 100% that was the main problem, but certainly said if I re - install the solfware, make sure that the antivirus program is disabled and if off firewall.

I did a few scanned photos and slides and they look great.  I just teach it where to store the new scans.

Now I'm happy again.

Lynn

PS: If you get more problems like that, recommend the firewall and virus programs.

Tags: HP Printers

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