ScanJet G4050: Desktop unable to see the drivers for Scanjet G4050

I have a ScanJet G4050 that I can't make it work with my desktop computer (HP ENVY 700 - 210xt CTO desktop PC). The Office seems to think that there are no drivers for the device.

I've recently updated for Windows 10 of 8.1. I had not connected the scanner before update (yes I know) so I honestly do not know if she would have connected before.

I ran software installation from the disc, and then downloaded and installed software linked from the info Windows 10 on HP website.  Nada.

My Device Manager Office lists the HP scanner which I assume is due to the installation of the software detects not the scanner because I told

The drivers for this device are not installed. (Code 28)

There is no compatible driver for this device.

Watching the news on the events tab for the device, it is said

USB\VID_03F0 & PID_4605\CN48JCB18105 device has been migrated.

Device's last Instance Id: USB\VID_03F0 & PID_4605\CN48JCB18105
The class GUID: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Path:
Migration status: 0x0
Present: false

I guess ' present: false "means that the device is not seen by Device Manager.

Just in an act of desperation, I switched the USB cable in case it was bad, nada.

OK, I'm completely and totally frustrated... and ideas.  If someone can point me in the right direction I would really appreciate it.  Pay $99 for technical support of time on a $180 scanner is not really profitable.

@ErinContour

OK, well - the information on the pages of the Web site support has been around since at least 2006 - so if the scanner is not believed, it seems at least some support information has been around for some time.

I don't have the answer...

ErinContour wrote:

This scanner is aged a year... so little vintage. I mentioned, I installed the scanner, I installed the complete software off the drive before you download and update the software using the Windows 10 link on the HP site. I have the guide to the user, which in the circumstances is singularly useless.

Still not clear. I guess I misunderstood - do not remove the existing printer software before installing the replacement defined on HP website.  Assuming you have done this, then 'all good '.

Maybe it's nothing other than Windows 10 no no not necessary routines in place to support the scanner software.

User guides vary - most recently, I think the documentation has improved substantually.  Unfortunately, in my opinion, a lot of the old guides (this one circa 2006) are not as including the type of information desired by many users / owners of the devices.  NOTE: This is a personal opinion only; I speak NOT of HP.

There is a tool that you can try:

HP Print and Scan Doctor for Windows

No idea if the doctor will know what is happening.  Although imperfect, it is a good program...

----------------------------------------------------------------------

If the scanner is connected physically and that the computer is aware of this connection and know the type of material, then you might be able to use a software program of scanning solution.

Options of the digitization program

When you see a post that will help you,

Who inspires you, gives a cool idea,

Or you learn something new.

Click the 'Thumbs Up' on this post.

My answer-click accept as Solution to help others find answers.

Tags: HP Printers

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