Screen freezes randomly (Macbook Pro retina 13 inches early 2015)
MacBook Pro (retina, 13 inches, early 2015)
OS X Version of El Capitan 10.11.4
Processor: Intel Core i5 at 2.9 GHz
Memory: 8 GB 1867 MHz DDR3
Graphics card: Intel Graphics Iris 6100 1536 MB
I bought this MacBook on the Apple store online a year ago, and I must say it has been a very reliable machine up to now. It starts way faster that any laptop I have ever used before.
However, recently to update my OS on the 10.11.4 version, my screen freezes randomly. The keyboard and trackpad are both unresponsive. Closing the cover does nothing either, since the macbook won't sleep normally as it would be. The only solution I had was to hold down the power button to force it to close. This has been extremely frustrating and made me lose valuable data too. I ran the Diagnostics of Apple and the only error seems to be the battery issue. It has been said, however, that it should not affect the performance of the computer.
If someone has encountered this problem, great tips, thank you would be much appreciated!
Hey, I bought the same macbook 6 months ago, the macbook had several recurring problems, graphic and audio glitches, what happened was, sometimes (for watching movies, or playing games) the screen went black with a red line on the left side of the screen, then after 2-3 seconds screen is returned to normal, and then there was a glitch-audio distortion that attaches after 10 seconds - 1 min.
I have tried to solve this problem, because to the 4months, 2 authorized repair shops are rendered as well an apple store, they told me that the tests have said everything was perfect, they failed to reproduce this problem, and that is probably a software problem, it wasn't, because I did everything to eliminate the risk that this was a clean install os software problem to use different browsers, readers different flash etc.
About a month and a half my macbook froze for the first time exactly like yours, frozen screen, slider became unresponsive, caps lock light insensitive, trackpad locked (didn t click), closing the screen was always on the apple logo. I did exactly what you were doing, forced to shutdown by pressing the power button.
I was furious, thinking that this is an escalation of the hardware failure and he was in awe of this next step is to "die".
The next time he "froze" again, I went to the apple store nearby with the macbook in a frozen state and demanded that they fix it, I insisted the guy writes it down and describe the exact condition of the macbook was when I took it to them, and he said that they will run tests and see When I tell him that it is the "millionth" time test you my macbook, he said, that even if the tests show nothing they will replace the logic board, we signed a "service record" who says that they will replace the logic board and the battery and for the first time that I was happy they will finally fix.
I was wrong, they called me a week later and say we took some tests and everything is ok, it was the last straw, I did not pick up the macbook and said that I will not pick up unless they fix it.
Next day I went to the store and made a big fuzz, saying: I have contacted the Ombudsman, and I'll still take legal action if they didn't fixed it the next day.
Next day I went and they had replaced the logic board so the top-case with battery.
The reason I say this is, their support at least in my case, it was terrible to the point that I preferred to throw the macbook in the trash and never look back, you can't really imagine how long it took me to convince to repair or replace, for 4months I was on the phone or online chat and was flowing like a ball from one to the other.
If you are still under warranty, go directly to the apple store and request a fix, when I say request, do not be polite, don't bite on phrases like "we will do everything, so you won't have to come back again," go aggressive mode, because at least in my case, be polite did not help, the best thing would be, when it freezes again not turn off it take it straight to the apple store.
Another thing is, I had a battery problem when running the diagnostics, whenever I gave it to them they said oh "battery is ok, sometimes the tests fail," my argument? If the tests fail how do you rely on them...
Go and demand, it is their responsibility to fix, 3 and a half months being polite is not done, I'm aggressive and stares at me in 1 week.
Good luck
Tags: Notebooks
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Kernel panic in the Macbook Pro (retina, 13 inches, early 2015)
Hi all
I have an early 2015 13-inch Macbook Pro. Usually, when I watch a video I get kernel panic reports. First time, I had panic the kernel on October 2015 report. I took it to the Genius Bar for this problem, they have reinstalled OS X El Capitan. After that, I had panic the kernel in early November report. When I took it to the Genius Bar, they replaced mlb (SVC, MLB, 3.1 GHZ, 16 GB, 13 "MBP RETINA).But I got a kernel panic reports 14 and 20 January again. Still, they did not find the problem. They know only that there is no problem when testing equipment.
Here are my recent log file. Could you please help me find the reason?
Thank you.
Wed Jan 20 03:03:27 2016
Panic report *.
panic (cpu 3 0xffffff800add155a appellant): Kernel trap at 0xffffff8029e94d60, type 14 = page fault, registers:
CR0: 0X000000008001003B, CR2: 0XFFFFFF8029E94D60 CR3: 0X0000000451A7E00A CR4: 0X00000000003627E0
RAX: 0XFFFFFF8048535000, RBX: 0XFFFFFF80453C9670 RCX: 0X0000000002565BA0 RDX: 0 X 0000000000000001
RER: 0XFFFFFF801FCF3DE8, RBP: 0XFFFFFF801FCF3E00, IHR: 0 X 0000000000000002 RDI: 0XFFFFFF8039F1B400
R8: 0XFFFFFF802A74B000, R9: 0 X 0000000000010001, R10: 0XFFFFFF800B4171F8 R11: 0 X 0000000000000002
R12: 0XFFFFFF800B49BA10, R13: 0 X 0000000000000003, R14: 0XFFFFFF8039F1B400 R15: 0XFFFFFF802CA01488
RFL: 0 X 0000000000010286, RIP: 0XFFFFFF8029E94D60, CS: 0000000000000008, SS 0 X: 0 X 0000000000000010
Lack of CR2: 0xffffff8029e94d60, error code: 0 x 0000000000000011, CPU fault: fault core NX 0x3, PL: 0
Backtrace (CPU 3), frame: return address
0xffffff801fcf3a70: 0xffffff800acde792
0xffffff801fcf3af0: 0xffffff800add155a
0xffffff801fcf3cd0: 0xffffff800adef233
0xffffff801fcf3cf0: 0xffffff8029e94d60
0xffffff801fcf3e00: 0xffffff800ad955c0
0xffffff801fcf3e30: 0xffffff800ace2ef3
0xffffff801fcf3e60: 0xffffff800acc68a8
0xffffff801fcf3ea0: 0xffffff800acd62e5
0xffffff801fcf3f10: 0xffffff800adbbd2a
0xffffff801fcf3fb0: 0xffffff800adefa56
Corresponding to the current thread BSD process name: configd
Mac OS version:
15 C 50
Kernel version:
15.2.0 Darwin kernel version: Fri Nov 13 19:56:56 PST 2015; root:XNU-3248.20.55~2/RELEASE_X86_64
Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93
Slide kernel: 0x000000000aa00000
Text of core base: 0xffffff800ac00000
Text __HIB base: 0xffffff800ab00000
Name of system model: MacBookPro12, 1 (Mac-E43C1C25D4880AD6)
Availability of the system in nanoseconds: 248157283849699
last load kext to 248016819931969: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7f8d7bd000 size 49152)
Finally unloaded kext to 248153542955052: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7f8d7bd000 size 49152)
kexts responsible:
com Apple.filesystems.smbfs 3.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.20.21
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com Apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.AppleSMCLMU 208
com Apple.Driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelBDWGraphics 10.1.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleBacklight 170.8.3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.2
com.apple.driver.AppleCameraInterface 5.41.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
2.8.5 com.apple.iokit.IOAHCIBlockStorage
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com Apple.NKE.applicationfirewall 163
com Apple.Security.Quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com Apple.Driver.USB.cdc.acm 5.0.0
com Apple.Driver.USB.cdc 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.Apple.Driver.USB.Networking 5.0.0
com Apple.kext.Triggers 1.0
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 203.14
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304.10
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHSSPIHIDDriver 41.7
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com Apple.Driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 41.7
com.apple.driver.AppleIntelLpssSpiController 2.0.59
com.apple.driver.AppleIntelLpssGspi 2.0.59
com.apple.driver.AppleIntelLpssDmac 2.0.59
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com Apple.Security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.1
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
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com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
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com Apple.KEC.corecrypto 1.0
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