Screen line is missing, cut through the ink levels. Office Jet 6500, 709

Does anyone know how to fix the contrast on my front screen where it shows the ink levels, time? Two lines disappeared shortly after I got this printer and it is sometimes difficult to read ink levels when the level is just where these two lines are missing. These two missing LCD lines go all the way across the screen from left to right. Thanks for any help.

Looks like the LCD screen is broken.  It is really not that you can do to solve this problem.  Really only three things I can think might fix.  One is an update of the firmware.  To get/check the firmware, click on this link, select your operating system, click Next, under step two click firmware in firmware, click the link and on the next page, click Download.  Run the utility that downloads and it will check the firmware and allow you to update if it's outdated.

If the firmware doesn't fix it, the next step is going to be a hard reset.  Just, a hard reset Erases RAM on the printer, but retains all of the user settings.

To do a hard reset:

  1. Make sure that the printer is turned on.
  2. Pull out the power cord from the printer.
  3. Pull out the power cord from the wall.
  4. Wait 30 seconds.
  5. Plug everything high and trun on the printer.

If the hard reset does not work, the next thing to try is a partial reset.  A partail reset will reset all the settings of the printer and return the printer to factory setting.

To make a partial reset:

  1. Follow steps 1 through 4 above, but will not go past step 4.
  2. Plug the power cord into the wall, but connect are not in the printer.
  3. Press and hold the # and 3 buttons.
  4. While maintaining the 3 and # buttons, taken the printer back in.
  5. When you see lights up, release the buttons.

If the partial reset doesn't fix it, it won't be fixed.  I'm sorry.

Tags: HP Printers

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