Screensaver won't turn on unless a user is logged

We have two machines professional Vista I installed a custom screensaver.  It will not work if a user is logged on to the computer, but he that is registered in the screen becomes black and a white mouse pointer will appear.  I have Adobe flash installed and uninstalled and reinstalled without a bit of luck.  A computer has a keyboard and wireless mouse and the other are wired.  This screensaver works fine on XP.

Thank you-

Joan

CUTech salvation,
Check the sleep, hibernation, and the screen saver settings. Make sure that none of them are programmed in arrive at the same time or even within 2 or 3 minutes on the other.

Also, check that the monitor is not set to turn off at the same time either.

The computer properly reacts if you move the mouse after it happens.

I think you should also update the video drivers. You'd be surprised the questions how we see, relate to the strangeness of the video driver!

Let us know if it does.
Matt Hudson
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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