SE - error Code 1327 Invalid Drive Z:\ trying to install Pinnacle video 14

I downloaded Pinnacle 14 Ultimate video and tried to install it.  The download and decompression of files seems to be ok.  However, when I run the installer, it displays the message Error 1327 Invalid drive Z:\

The PC is a Dell XPS 800, running Windows 7 64 bit, with an Intel i7, 8 GB ram and 1 TB of HARD drive, I also have our domestic network attached to a Drobo with 3 TB of storage.  The Drobo is considered by the Dell as Z Drive.

I tried to detach the Drobo from the network, redownloading the package of Pinnacle, bury the Pinnacle on a DVD software, and I still get the same error message.

Hi GolfChef,

Welcome back to Microsoft Answers!

Important: the instructions below are steps that tell you how to change the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information, view the article in the Microsoft Knowledge Base: How do I back up and restore the registry in Windows

  1. Check that the values under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders use valid drive letters.
  2. If there is no valid drive letters, change them to point to valid readers
  3. Try to install the software and check if that helps.

Thank you, and in what concerns:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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