SE error message: "Windows cannot load the driver for this hardware device. The unit may be damaged or missing. "When you try to install new drivers for DVD players

Original title: CD/DVD drives do not work after upgrade from XP to Vista

I upgraded my dell E521 to Vista dimension, but now finds that none of the CD/DVD drives work.  I also tried two external drives, same thing.  I downloaded the new drivers for the internal disks and when I tried to install the windows said they already had the best drivers.  Both drives are TSST - I get device status "windows cannot load the driver for this hardware device. The unit may be damaged or missing. "I want to upgrade to 7, but can not run the dvd, and apparently MS has no download available if you purchase cd!  Am tearing my hair!

Hi krt2,

In general, the error can be caused by a missing required device driver, a required binary file is damaged, if there is a problem with the process I/O file, or if a pilot that makes reference to an entry point in another binary file which can not load

You can try to uninstall and reinstall the driver for the device to solve this problem.

Step 1: Uninstall the CD/DVD driver. Follow this step to do the same thing:

a. click the Start button, select Control Panel, click System and Maintenance and then click Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

b. expand CD-ROM/DVD-Rom drives-> right click on the device, and then click Properties.

c. on the device properties dialog box, click the driver tab, and then click on uninstall.

d. restart your computer.

Step 2: Reinstall the CD/DVD driver by visiting the manufacturer's Web site.

See the links below for more details on the update of drivers:

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

Also, read the following article and check if that helps.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/982116

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
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Tags: Windows

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