Send a document to a former active user

I sent a document to a colleague in the signature. When he clicks on the link in the email, he is prompted to login to his account of eSign. However it is no longer an active user so he can do.

Is there a way to get around this?

Yes, but the admin account should contact support on this matter, assuming that they do not want re - activate the user so that they take a license.

Tags: Adobe Sign

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