Series cannot read on laptop sticker to activate Windows 7

I can't activate Windows 7 because I can't read my code serial number on my cell phone /activation.  I bought this laptop directly from Lenovo and I was the sole owner of it. The code is authentic, just can not read more.

I had to reinstall windows 7 with lenovo disk backup provided and now I can't activate windows.

Is it possible that Microsoft or Lenovo can retrieve this series?

If you use the floppy recovery Lenovo that you shouldn't have to enter a key. The manufacturer disks set includes the embedded in the files issued specifically to Lenovo license key. If the installation routine asks for a key then it is not the game of the good disk. Manufacturer of charges are previously authenticated using privileged license and do not require activation of the line.

Microsoft have not save which COA license is issued to each computer, they are provided to the manufacturer as a block and they apply to the label. In theory, Lenovo should be able to match key that was issued to this serial number, but in practice, few manufacturers will provide the information

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