Server problem? Cannot access our rooms to the United Kingdom
We are unable to access one of our Acrobat Connect Pro rooms to the United Kingdom. Simply, we get a blue bar hanging saying 'sign in' whatever the location, browser, pc etc etc. Not even through iPad can access us. Since at 0850 am hour British.
Also, we cannot access recorded sessions, but we can get into our dashboard general Adobe Connect.
Cannot access the content downloaded in our shared content. Once you click on the URL for it, it freezes / or shows no connection.
Can anyone help? Trying to contact the Support of Adobe Connect is a hideous job.
Matt
PS: It's interesting because I'm writing a presentation I'm doing for the eLearning Show Thursday, which is run by learning UK & Performance Institute. I wonder what I will eventually talk...
The server problem has been identified and fixed. The system is stable now. Let us know if you encounter any problem.
We apologize for the inconvenience.
Thank you
Ashwani
Acrobat Connect Pro Support Team
Tags: Adobe
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