Service and warranty
About 3 weeks ago, I bought a new Pavilion Slimline desktop computer.
The CD-ROM/DVD-ROM was defective right out of the camera. It will not read any type of disc I put in, he immediately throws it back. I contacted HP through a chat session. Tech has agreed that the product was defective and still under warranty. I was even ready to replace the drive myself, because I don't want to deal with the hassle of a return of all of the computer. He then advised me to wait for a telephone confirmation and HP would send me a new CD/DVD-ROM and a box to return the defective product. This is where the client part of 'Expensive' gets confused.
The confirmation call I have to give my credit card number (by phone) as collateral for the DEFECTIVE DVD/CD-ROM. I thought I paid for a computer to work, when I left the store. Even if the customer service people are friendly, I'd rather not ever to talk with them or give them my credit card number by phone (expose me to identity theft). As a paying customer, I want the product I buy at work when I get out of the box. As a customer "value" I don't think I would have to give my credit card # (by phone) in order to ensure I come back I have already paid for the DEFECTIVE hardware. Is it my fault that the new CD/DVD-ROM didn't work straight out of the box?
What other options other than the parcel of the computer in its entirety and buy another product do I have?
Welcome to the HP consumer support community. It is a peer-to-peer community for customers to connect and share solutions for their HP products. If you have additional or direct comments for HP on their products or services, please use the link below.
http://welcome.HP.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please do not hesitate to send me a private message.
Thank you!
Tags: HP Desktops
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