Setup error CS6, inconsistency in the database of the installer, code output 15
Hello
I am trying to install Photoshop CS6 on my new Mac.
After asking 2%, I get the error message "Setup error CS6, inconsistency in the database of the installer."
The file of summary shows error code fatal exit 15 and 0 errors/errors/warnings.
I've seen the other threads in this forum with the same error and I tried the only suggestions here, but so far no luck.
My Photoshop CS6 is a version downloaded from the Adobe Web page. Everything works fine until the installation begins.
These are the actions that I have tried:
1. restart and reinstall
2 cleaning adobe tool (no result because there was nothing to clean up)
3. I have disabled the software from my old computer
4 tried to install it in safe mode
5. I was contact Adobe support, did not get much support at all. After awhile, I was told to open a discussion in this forum.
Please help... spent two days on this already.
Jeff,
Finally... The problem is resolved.
I contacted chat support and the person I spoke to connected to my computer and only could find a corrupt file that caused the whole issue.
Once the file has been deleted, installation could be completed without any problems.
Thank you for your support.
Tags: Adobe
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