Should there be locking plates and joints locking on cartridges on Color LaserJet CP5225?

We ask the support of HP in Russia several times, but they cannot tell us:

should there be blocking plates and locking seal on cartridges on Color LaserJet CP5225 or not?


Maybe it is not the correct names for these articles in English, but I hope that my question will be understood.

We just bought this printer and have a dispute with the store on this theme.

It is a very major question for us in the situation.

PS why the manufacturer regional technical support is unable to answer this simple question?

P.S. We also wrote to Russian technical support via the HP web site and have no answer for more than two weeks!

The cartridges are shipped in the printer and when you first power that they go through a process called alienation, the cartridge is 'open', so the toner is not in contact with the drum, closed power for the first time the toner cartridge and drums can work. in the United Kingdom, when the training I often show engineers one ankle clothing, we use Spring hanging out washing on a line, squeeze one end and the other opens, it is similar to the alienation, a cam turn, based on the cartridge and opens or closes.

There are no seals or strip to remove, you unpack the printer, plug in and turn on, alienation is preparing the cartridges.

There is a known issue with the loss of magenta or cyan, the symptom is the color will be poor and can fade in page or it is may be missing completely.

One is there is a black plastic Panel, when you open the door, it is above all the cartridges, this can loose so that it touches the magenta or cyan causing loss of color, in some cases this Panel comes off when the printer is shipped.

It can be difficult to see, but if you remove the cartridges you can see left and right panel is in contact with the metal frame (when you look up at the top of the cartridge cavity), in the Middle you may see a gap of 3 or 4 mm and the Panel may be a little lower When the alientates of the cartridge during printing it touches this Panel and rub off.

If it is the plastic Panel, it can be very difficult to see the small space, we saw that several times in the United Kingdom and sometimes replace the Panel in order to ensure a good fit.

I can't put the photos of this on an open forum and here, the opinion of HP is not public, so this is a situation that you would need to print test pages and HP would repair or replace if necessary.

Without being rude, it would sound the store aren't give you good advice?

Tags: HP Printers

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