Size 1/4 of WMP 11 parts dvd and then closed

I have XP with service pack 3.  This computer was built by a shop custom in August 2010.  When I try to play a dvd, it will play only a small size of about 1/4 upper-left image.  It is black everywhere else. Even in mode full-screen.  He's black everywhere except the small image 1/4 up to the left.  After about 30 seconds, the program closes.

Tried to resize the video, no effect.  I wonder if nero 9 can be a problem?  It came with my asus drive on the computer.  I never used it. I usually use imageburn.

If you are not familiar with video drivers, it may be preferable
If you return to the shop that built the system for you
and ask for help in this matter.

FWIW... VLC can make shots.

For the installer for your screen Capture... Open VLC and
Reach... Tools / Preferences / video button / video
Instant image section.

In the directory field... Search for and select a folder
to save your captures po (for example... you could
Create a new folder on your desktop and select)

TO... Prefix... check the box... Sequential numbering.

TO... Format, choose JPEG or PNG.

Finally... on the left, click on the Save"" button.

Now... Play the video and pause by pressing on your
SPACEBAR when you see a screen you want to capture.

To capture the screen... type...  SHIFT + S

Press space to advance to the next photo...
ect... etc...

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