Smartphones blackBerry Mark message as READ on the device after reading in Exchange

After being a user of Windows Mobile for years and many devices, I stepped and passed to the tower. There are things that I love most about it and some of the things that I miss terribly. One of the things I miss is having read a message in Outlook, I don't want to be marked as read on the device.  The only way I can get it to work is to choose "Reconcile now" on the device and then all syncs well.  The weird part is that if I read something on the device, it will be immediately marked as read in Outlook without having to choose "Reconcile now".  I've seen a few posts about this, but none that really explain why it would be designed that way.  I hope there is something I can do or can I have my team do to fix.

Here are some details of my configuration:

  • Using BES to the corporate network.  I don't know what version of BES we use, but I know that this isn't the last, because we don't get emails in HTML format.  We are about 4.4 or 4.5 and soon (as soon as I make a problem out of it) will be upgrading to the most recent which I HOPE will be changed.
  • OPTIONS/EMAIL MESSAGE RECONCILIATION: Reconcile wireless is enabled.

Hoping that someone knows something or can explain why it would be designed like that.  There must be a good reason.

Hi and welcome to the Forums!

Under BES, you should be getting full reconciliation of read/two-way state - if you read on the device, it must mark it as read on the server (and Outlook). Similarly the other way around. There will be no instant - there may be delays, especially if you use Outlook in set mode cached... but I didn't have a delay that became so long the point of being problematic.

If this does not work, you will need to get with your admins BES that something is wrong... and they are in control of it.

Good luck and let us know how it goes!

Tags: BlackBerry Smartphones

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