So disappointed in Adobe, software crashes and cannot cancel.

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• I am extremely disappointed by ADOBE software. Adobe recently bought a Stock aircraft and try to use it has realized its futility for my type of service. I'm three days trying to cancel or not. the last attempt was on the phone and let me online for more

  I am extremely disappointed by ADOBE software. Adobe recently bought a Stock aircraft and try to use it has realized its futility for my type of service. I'm three days trying to cancel or not. the last attempt was on the phone and let me online for more than ten minutes and just not talk to the flight attendant. I think he falls into a trap, I have to cancel my credit card.

  Sorry to hear that you were unable to contact our support teams.  I will organize your subscription Adobe Stock must be cancelled.  Please be aware that you must delete all the images you downloaded as they are no longer allowed.

  Kind regards

  Bev

• Damaged files Adobe Muse site and cannot be opened

  Hello

  I designed my first site on Adobe Muse.

  However, when I tried to open the file to continue designing, a message popped up saying "damaged files Adobe Muse site and cannot be opened.

  I read the previous discussions on the same issue:

  -The file is stored on my mac, not synchronized Dropbox or any other software.

  -I have not yet published the site.

  -My machine did however turn off due to load shedding while the application of the Muse was open (but not the file). Would this have something to do with it?

  Is it possible to recover the site?

  
  

  Thank you
  

  
  

  Hello Akshay,

  No worries, everything has already redone.

  Kind regards

  G

• COMPUTER CRASHED AND CANNOT ACCESS IT TO TURN IT OFF.  I TRY TO SIGN IN THE PROGRAMS THAT I DOWNLOADED ON A COMPUTER FROM 3.  WHAT DO I NEED TO DO?

  COMPUTER CRASHED AND CANNOT ACCESS IT TO TURN IT OFF.  I TRY TO SIGN IN THE PROGRAMS THAT I DOWNLOADED ON A COMPUTER FROM 3.  WHAT DO I NEED TO DO? I ALSO USE COMPUTER #2

  Remove the license on a computer http://forums.adobe.com/thread/1442423?tstart=0 can help

  -read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

• Adobe Illustrator draw (this project was created by a newer version of Adobe Illustrator draw and cannot be opened in this version)

  So, I recently reinstalled Adobe Illustrator draw (again) because she kept response to crush/No. whenever I go into the app. I could get back to my projects, but now he kept showing a "pop up" that says: "this project was created by a newer version of Adobe Illustrator draw and cannot be opened in this version." I knew this version of Adobe Illustrator to draw I feel currently is an old version, but I can't seem to find a way to upgrade to the latest version. What should I do?

  Cookie,

  I thought it was GooglePlay now, but I see no more. You can get the beta by joining Adobe Android Apps - community - Google + and then go to this link to learn how to get the version beta https://plus.google.com/101146399386092670308/posts/CfcX4wgoCEX that (I don't think that this link will open for you until you join page).

  Before doing all this, make sure that your work is synchronized to creative cloud by connecting you with your Adobe Adobe Creative Cloud ID

  Let me know if you need help with anything whatsoever.

  Sue.

• How can I download videos from my DSLR Sony DHV for later editing and the creation of a DVD?  I just installed Adobe software today and can't find anything about it.

  How can I download videos from my camera Sony HDV for later editing and the creation of a DVD?  I just installed Adobe software today and can't find anything about it.

  I am very familiar with Pinnacle, but I've been disillusioned about their support.

  Ian

  First you connect your device to your computer using your Firewire port, then press F1 and search for capture

  http://helpx.Adobe.com/Premiere-Pro/KB/cant-capture-DV-HDV-video.html

  - and more info on Windows http://forums.adobe.com/message/4708997

  -Legacy driver http://www.studio1productions.com/Articles/Firewire-1.htm

  -All versions of Windows from 7 to 10 need legacy driver!

  This is old, but still a good place to start - CS5-thru-CC body/Encore tutorial list http://forums.adobe.com/thread/1448923 has many links to help learn... including how to still get to create a DVD

• my project file will not open as it was created on a newer version of Adobe Premiere Pro and cannot be opened with this version. What I download?

  my project file will not open as it was created on a newer version of Adobe Premiere Pro and cannot be opened with this version. What I download?

  You should be able to update your version and get things working again.

• This project has been saved in a newer version of Adobe Premiere Pro and cannot be opened in this version.

  I have Premiere Pro cc 2014 on my lap top and just downloaded the cloud and the latest version of first, which is the first cc pro 2014 and I immediately noticed a different welcome to the search menu, and I got a warning saying "this project has been saved in a newer version of Adobe Premiere Pro and cannot be opened in this version".

  Is this a problem with my operating system?

  Adobe has changed the format of project in point 8.1, you will want to make sure first is the same version as your other machine or newer. the current is 8.2 you can update the adobe creative cloud app or first Interior, updated.

• I am currently using Adobe Acrobat Pro and cannot use thumbnail images in some of my PDF files. I have not upgraded and have always the possibility to use with certain PDF files, but not all. Help, please!

  I am currently using Adobe Acrobat Pro and cannot use thumbnail images in some of my PDF files. I have not upgraded and have always the possibility to use with certain PDF files, but not all. Help, please!

  Version: Adobe Acrobat 9 Pro

  Windows

  I found the solution:

  In the PDF file, click View > Navigation panel > Pages

  I had to reset panels to view the Pages again.

  Thank you!

  Heather Solis | Operations associate | Crown AFAM Capital, Inc.

  [personal information deleted by Moderator]

• Huge problem with Adobe software files and PDF

  My operating system is Windows XP Pro with Service Pack 3 installed.  Everything worked perfectly until about 2 weeks ago. I have Windows and Adobe configured to perform automatic updates whenever they are available.  I don't know what Adobe update has been installed, but immediately after it installed, I couldn't open any PDF file without my computer crashing.  Also, whenever I try to start Adobe Acrobat Pro or Photoshop, my computer suddenly also breaks down.  I tried to uninstall Acrobat Pro, but when I tried it also caused my computer down!  So now that I can't even uninstall my Adobe software!

  Works perfectly all my Microsoft software (Word, Excel, Outlook).  My browser (IE) works very well.  Why are my packages of software Adobe and PDF files the only things that does not?  And why can't I even uninstall this?  I looked to see if I had any Acrobat Reader installed (free), but Windows does not list something like that in the list of installed programs.  It just shows that Acrobat Pro, Photoshop, Flash and a few other Adobe programs are installed.

  I've always used McAfee antivirus software and have never had any problem of virus.  I don't think that it is a virus, because I can open my PDF files on other computers with no problems.  If the files themselves are not affected.

  How I can solve this terrible problem, and how can I prevent it happening again?

  I've also was getting BSOD (& hardware failure) after the 9.5.2 updated. It would crash everytime I tried to print to PDF and when I tried to repair Acrobat. He also crashed a few times randomly. After two long days, I found the problem. I had somehow rootkit virus. After running Anti - rootkit TDSSKiller from Kapersky Utility, remove infected files and reboot, I have more no BSOD. Try this first, it of free and you can save many hours of troubleshooting.

• Pro XI Adobe Adobe pro DC and cannot open a PDF file without joining DC

  I signed up for Adobe Pro XI with monthly payments and there are now some how went to Adobe pro DC and ask for me to sign for it and I cannot open any pdf document without joining DC. I don't want to join another that I already paid for Pro XI?

  Hey sarahc84140040,

  If you use an Acrobat XI subscription, then you are eligible to use an upgrade to Acrobat DC without paying any extra.

  You can install and activate your subscription DC Acrobat using the same Adobe ID credentials and access to your PDF documents.

  Please try to connect and let me know how it goes.

  Kind regards

  Ana Maria

• I have Adobe have accessed and cannot find the code for redemption for creatively Cloud

  Help! I'll try to find my redemption code for the cloud creative plan that I signed up for yesterday. Have followed all the steps, signed in my Adobe ID etc. and can't find it. Can someone please help -thank you, Ona.

  There is no redemption code.

  Once you have signed up, you sign in to your Adobe account, download the Cloud app then download the software.

  Will be asked to enter a redemption code?

• Computer doesn't recognize Adobe Acrobat/Distiller and cannot Pdf

  Hello

  I recently installed a new version of Adobe creative suite 4, just like a trial non-registered, but I found that my computer could not manage the programs and began to plant any time, I tried to create a pdf file.

  So I uninstalled only on the part of the package, Acrobat, hoping that I would still be able to use my old 5 from Adobe as a Pdf from Autodesk CAD.

  But now that I uninstalled it, I still can't Pdf. And what is more, my computer is no longer automatically recognizes 5 Adobe as the default program to open Pdf files, it makes me to select the program from a list.

  Is it possible to fix this? Would be to uninstall and reinstall help? Pdfing from CAD is essential to my work.

  Any help would be appreciated to gratly!

  The easiest way is to simply do a repair (Control Panel > Add Remove programs...). For AA5, it will probably appear to change and delete. Select change and you should be able to fix things. If this does not work, then uninstall, delete the folder Acrobat 5 and use the MS. cleanup tool Then, restart and install. Acrobat and Reader are such that if you install several versions, uninstallation of no matter what will most likely break all others - exactly your problem. The problem of the association can be fixed with Windows Explorer, but other things can also be broken that do a repair or reinstall a good idea.

• Get Adobe Reader repair installation error and cannot cancel the

  During the upgrade of Adobe PDF Viewer Plugin Safari, I got a message from installation repair. I clicked on continue, nothing happened. I'm unable to cancel or close or move the page. It is frozen on the middle of my screen. I can't move, cancel or continue with the repair.

  According to the error message, contact Adobe or Support of Safari.

  See you soon.

  Mick Murphy - Microsoft partner

• Load and cannot cancel - help!

  I get monthly fees charged for InDesign, but when I go to 'Manage the Plan' it says: I currently does not pay for all services and have a free subscription. Does anyone know how to fix this? I have no more InDesign.

  Hi Chelsea,

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Kind regards

  Sheena