SoftPaq Download Manager stuck at 'Search available SoftPaqs'

I'm trying to get the last SoftPaqs for our new EliteDesk 800 G1 systems. A few days previously, the SDM them no problem. Now, when I try to find the SoftPaqs, the console crashes. I left running all night without success. When I click on cancel, he never cancels. I manually shut down SDM and I restarted. I also deleted the product catalog. When I have the SDM find SoftPaqs for the system installed on the SDM, it finds immediately. Flipping through the newspaper, I saw a few error messages that stand out:

***

WARNING: SoftPaq [ftp://ftp.hp.com/pub/caps-softpaq/Headlines.htm] does not exist

***

WARNING: LCID [0409] not found in the catalog

WARNING: Attempt to change LCID [0009]

***

Exception: [FillListViews()] - the specified path, file name, or both are too long. The complete file name must be less than 260 characters, and the directory name must be less than 248 characters.

***

Exception: [GetSelectedProduct()] - there is no row at position 1.

***

Any ideas? Thanks for your time.

Eric

UPDATE: I just ended up uninstalling the product, remove all traces, reboot and reinstall. Everything works now.

Tags: HP Software

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