software isinstalled, but message comes up to make sure that your device is connected, the computer is not reconizing machine

the software is installed, but message keeps occurring that make sure your device is connected.

Hello

Thanks for posting your query in the Microsoft Community Forums.

According to the description, it seems that you are facing problems with the connection of the device that you get an error message "make sure that your device is connected, the computer is not reconizing machine." I'll be happy to help you with this problem.

(1) device you're trying to connect?

(2) how you try to connect the device?

(3) what software is installed? Are what software you referring?

(4) have you made changes on the computer before this problem?

Method 1: I suggest you follow the steps in the link to run the troubleshooter and check if that helps.
Open the hardware and devices Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2: You can also try uninstalling and reinstalling the drivers and check if the problem persists.

To resolve this issue, follow these steps:

1. to open Device Manager, click Start, click files, and research programsand typeDevice Manager. A list of the available items will appear above the search box; Click onDevice Manager. Device Manager opens with the name of your computer to the top and a list of the devices installed on your computer under the name of your computer.

2. Locate the faulty device in the list of devices, right-click on the device, and then clickUninstall. When a warning message that you uninstall a device in your system, clickOK. Device Manager uninstall the device.

3. right click on the name of your computer in the Device Manager, then click on Search the hardware changes. Device Manager scan your system and reinstall your device automatically.

4 right click on the device, and then click Properties. Thegeneral of the device, in theState of the device Properties dialog box tab, you should see the message. This device does not work correctly.

I hope this helps. Try the above steps and get back to us for further assistance if you have questions about the Windows operating system. We will be happy to help you.

Tags: Windows

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