Someone at - it help him? Internet connection but can't browse the web. HP G7035EA
Hi, grateful if someone can advise...
We have a HP G37035EA laptop with windows vista V6 s-pack 2 that we have had since nine for about 2-3 years.
All of a sudden he is will not let us go online. My mother I believe is an update of somesort - she doesn't remember, but it would have been one automated that pop up and since then it has not worked. When you try to go online, he said; Internet Explorer cannot display this webpage. It's IE V8.
The internet connection works without a doubt, we can make the HP updates, updates microsoft etc. and I plugged another laptop to our router which works perfectly, either with a cable or wireless, but this laptop is not less we surf the net so be it. We talked at length with Sky that host our broadband services and they have not been able to make it work.
All advice appreciated.
Thank you
JO
Hi Jo,.
Given the description of the malicious software on your laptop, I highly recommend a restore factory, preferably using your recovery disks. Two Trojan horses is known for download and install other malware and future versions of Trojan.Vundo may also install rootkits that will prove extremely difficult to remove - I believe strongly that there is still malicious software on your laptop, and I believe it is directly related to your problem to access Web sites, even if your internet connection seems fine.
Using your recovery disks to reinstall the operating system will all be first to format the hard drive - all - clear before reinstalling the operating system.
You will probably need to back up personal files before doing so, but make sure that they are carefully analyzed on a "PC Clean" before I be reloaded on your laptop - make sure that your laptop has all its security software installed before reloading the saved files.
Let me know if you have any questions in this regard.
Best wishes
DP - K
Tags: Notebooks
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