Sound and the video does not.

I just bought the new Windows 8, but the sound does NOT work! The audio and video such as youtube has ton of lag and does not work. I did what a technical support technician said to do. the convenience store did not work no matter what and I uninstall and re-install the drivers. What else might work? If this isn't the case, I would have my money. Thank you

Hi TrevorAdams,

Welcome to the Microsoft Community, the best place for all your windows related queries.

Looks like you are not able to play the videos and audios on your computer. I can assure you that you have not made a mistake by buying windows 8. We're here to help.

I would like you to answer a few questions to solve the problem.

1. What is the brand and model of your card graphic and sound card?

2. do you have any error messages related to the audio and sound card when you ran Upgrade Wizard tool to level of Windows?

3. What is the brand and model of your computer?

I suggest you to check the status of your sound and graphic card and answer us.

Check the status of the sound card in Device Manager.

a. press Windows key + X , and then select Device Manager.

b. search for sound, video and game controllers and expand it.

c. right-click on the driver and click Properties.

d. Select the general tab and look in the device status box to identify the problem with the sound card.

Check the status of the graphics card in Device Manager.

a. press Windows key + X , and then select Device Manager.

b. search for graphics cards and expand.

e. right click on the driver and click Properties.

c. Select the general tab and look in the device status box to identify the problem with the graphics card.

Your answers are important to us. Come back with answers.

Tags: Windows

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