Spectrum Ultrabook 13 - screen 3011el burn in

Hello

I do experience non-permanent screen burn ins, visible only on dark images (but not when the pc is turned off), who are the backbone of the entire screen, with a width of about 2 centimeters. When I turn on the pc after that it was off for a while, no burn in is predictable; Then, it takes a few seconds when a new image is "blocked" and is expected in areas dark images of wallpapers. When I turn the pc off the burn ins disappear. I've already updated the BIOS and drivers, and it does not solve the problem.

What can I do?

Hey rbrta,

It seems that the Billboard has gone wrong. If you are in support of phone guaranteed for your service options.

If you are not covered by the warranty, you can follow the steps described in this guide to replace the display: HP spectrum 13 Ultrabook - Maintenance and Service of Guide, on page 34.

Reference numbers also appear on this page. Using the part number, you can control the display on the phone with HP, Web site HP part Surfer , or on websites of third parties such as Amazon or eBay.

You can contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the following link to get help from your region number: phone help around the world.

Hope this helps.

Tags: Notebooks

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