Start button / stop does not work

Here's the thing:

I bought the OfficeJet pro 8600 last year.

Everything was ok until this month one (September 2014) after 13 months of use.

All of a sudden the power button no longer works, I mean, I can no longer turn the printer unless I unplug him the decision-making.

I followed all the instructions on this thread (http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-pro-8600-plus-won-t-shut-off... and have my unresolved problem.)

Its firmware version is CKP1CN1435AR. The latest version on the HP site is CLP1CN1322CR. I downloaded it but I could not install because it presented the status does not apply.

I would like a concrete solution from HP support. If it is a firmware issue, please tell me where I can download a functional.

If it's a hardware problem, please tell me we can I acquire spare parts, after the warranty period has expired, can I fix it myself (I'm an electronic engineer). If you know that it's a hardware problem, you must know which component is defective and will save a lot of my work if you tell me where can I buy a new one, instead of telling me to take my printer to an HP support.

Thank you in advance,
Stanley

To the right.

Finally, I managed to find the cause of a malfunction of the power button on the printer.

It is not necessary to connect the printer directly to the output. It is not necessary to reset. It is not necessary to update its firmware.

When you use the printer, I noticed that when I raise the front panel by pressing the button located to the right and pulling the Panel upwards, the light on the power button is off.

When lowered the Panel, the light on again.

So obviously, I concluded that the operation of the power button was based on mechanical moving parts work perfectly.

I pressed the power button and the printer still does not close. So, I pressed the front against the printer and to the left. I heard a sound like a click.

I pressed the power button and the printer turns off again.

I repeated the process several times with the same result.

Then I realized that simply lower the Panel was not enough for the power button work.

After having lowered the Panel, press it against the printer and a little to the left until it almost imperceptible click.

In doing so, the power button works perfectly.

I hope this can help owners of this printer, once HP has not helped.

Tags: HP Printers

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